Executive Business Parter, Customer Success

Deepgram•Remote, CA

10d

About The Position

Deepgram is seeking an Executive Business Partner (EBP) to collaborate closely with the SVP of Customer Success. This role is designed to enhance the operational effectiveness of both the executive and the broader Customer Success organization. It goes beyond a traditional Executive Assistant function, requiring a blend of executive support, business acumen, analytical skills, operational judgment, project management, and strong follow-through. The EBP will create leverage for the SVP by managing priorities, structuring complex tasks, driving cross-functional initiatives, and transforming business data into actionable insights and executive narratives. The individual will participate in key operating and forecasting discussions, gaining a deep understanding of the Customer Success organization's health and performance. This includes understanding not just the numbers, but their implications, origins, interconnections, and the critical questions they raise. The role demands comfort with managing executive calendars, preparing for leadership and board meetings, reviewing forecasts, analyzing business data for inconsistencies, coordinating events, developing project plans, and synthesizing information from various sources into clear executive communications.

Requirements

Experience supporting a senior executive, leading business operations, strategy & operations, program management, analytics, or a combination of these responsibilities.
Strong business acumen and ability to quickly understand business models, operating metrics, and performance drivers.
Strong analytical instincts; you are comfortable working with quantitative information even if you are not a dedicated data analyst.
Ability to interrogate data, identify inconsistencies, recognize patterns, and determine what additional questions need to be answered.
Experience translating detailed operational information into concise executive-level insights and narratives.
Strong project and program management skills with demonstrated ability to move work forward across multiple teams.
Exceptional organizational skills and attention to detail without losing sight of the larger business objective.
Ability to operate independently and make sound judgment calls with incomplete information.
Strong written and verbal communication skills.
Ability to synthesize large amounts of information into clear priorities, actions, decisions, and recommendations.
High level of discretion and sound judgment when handling confidential or sensitive business information.
Strong follow-through; you notice when something hasn't happened, when the data doesn't make sense, or when an answer isn't complete—and you keep digging.

Nice To Haves

Experience within Customer Success, GTM Strategy & Operations, Revenue Operations, Business Operations, Finance, or SaaS.
Familiarity with customer lifecycle and revenue metrics including retention, NRR, GRR, renewals, expansion, consumption, churn, customer health, and forecasting.
Experience working with CRM, BI, financial, and customer success platforms and understanding how data moves between systems.
Experience preparing executive or board-level reporting.
Experience partnering with Finance or RevOps on forecasts, performance reporting, or annual planning.
Experience building or improving operating processes rather than simply administering existing ones.
Advanced spreadsheet skills and comfort working directly with business data.
Experience using AI and automation to improve executive productivity, analysis, reporting, or operational workflows.

Responsibilities

Manage and strategically prioritize the SVP of Customer Success's calendar, meetings, and commitments.
Ensure the SVP is prepared for key customer, executive, board, leadership, and cross-functional meetings with the appropriate context, data, materials, and outstanding decisions.
Help prioritize incoming requests and determine what requires the SVP's direct involvement versus what can be delegated or resolved elsewhere.
Track decisions, commitments, and follow-ups to ensure important work does not stall.
Coordinate travel, leadership meetings, team events, offsites, and other executive logistics as needed.
Help organize and prepare executive communications, presentations, agendas, and internal updates.
Participate in Customer Success forecasting, business reviews, and operating meetings alongside the SVP of Customer Success.
Develop a strong understanding of the metrics that drive the Customer Success business, including retention, renewals, expansion, consumption, customer health, risk, capacity, and other key performance indicators.
Understand where critical business data lives, how it is calculated, how different data sources connect, and where gaps or inconsistencies exist.
Partner with CS functional leaders to ensure forecasts, metrics, and business updates are accurate, well-supported, and accompanied by meaningful insights.
Ask the second- and third-level questions behind the data: Why did this change? What is driving it? Is this an isolated issue or a trend? What action should we take because of it?
Identify inconsistencies, gaps, or unsupported assumptions in forecasts and operating metrics and work with the appropriate leaders to resolve them.
Synthesize complex data and operational information into concise insights for the SVP of Customer Success and other executive audiences.
Help translate detailed functional reporting into executive-level narratives focused on performance, drivers, risks, opportunities, and actions.
Support preparation for executive leadership meetings, board meetings, quarterly business reviews, and strategic planning.
Maintain continuity between reporting periods by tracking trends, prior commitments, forecast movement, and changes in key business drivers.
Support weekly, monthly, and quarterly operating rhythms across the Customer Success leadership team.
Partner with CS functional leaders to ensure they arrive at operating reviews prepared with the right data, insights, risks, and recommendations.
Establish clear expectations for recurring reporting and business reviews across CS functions.
Track commitments made during forecast reviews, leadership meetings, and operating reviews and ensure owners follow through.
Help distinguish between reporting activity and actionable business insight, pushing teams to clearly articulate what the data means and what should happen next.
Surface issues early when performance is off-track, ownership is unclear, data is unreliable, or executive intervention is required.
Help create consistency in how the CS organization communicates performance internally and to executive audiences.
Support high-priority Customer Success initiatives from initial problem definition through execution.
Build structure around ambiguous problems by identifying workstreams, owners, dependencies, timelines, data requirements, and decisions needed.
Coordinate cross-functional initiatives involving Customer Success, Sales, Finance, RevOps, Product, Support, and other teams.
Help maintain visibility into organizational priorities, customer and renewal risk, operational dependencies, and strategic initiatives.
Develop lightweight operating mechanisms, dashboards, trackers, documentation, and processes that improve execution across the CS organization.
Identify recurring operational friction, data gaps, and process breakdowns and proactively recommend ways to improve how the organization works.
Help prepare leadership meetings, business reviews, forecasting sessions, planning cycles, and organizational updates.
Maintain action registers and follow through with owners on outstanding commitments.
Coordinate special projects and strategic initiatives on behalf of the SVP of Customer Success.
Synthesize information across meetings, email, Slack, CRM, customer systems, financial data, and other sources into concise summaries, decisions, and next steps.
Help the SVP move between detailed operating information and the executive-level view of the business.
Create materials that allow senior leaders to quickly understand what happened, why it happened, what it means, and what we are doing about it.