Executive Assistant (Customer Care Focus) [Latin America]

Cloud Accountant Staffing

16d•Remote

About The Position

You'll serve as the primary point of contact between a U.S.-based asset-based trucking and logistics company and its shippers and clients. You'll handle quote and booking requests, real-time tracking updates, delivery ETAs, and the occasional curveball — a delay, a missed pickup, a customer who needs reassurance. You'll work inside a Transportation Management System (TMS), coordinate with drivers and internal operations, and support the brokerage team on last-minute, time-sensitive shipments. The pace is fast, the inbox is full, and customers expect real updates — not generic ones. If you can stay organized when ten trucks are moving and three customers are calling, you'll thrive here.

Requirements

High school diploma or equivalent (industry training or coursework a plus)
1–3 years of experience in customer service, logistics, dispatch, or supply chain
Familiarity with a Transportation Management System (TMS) or similar logistics platform
Excellent verbal and written English; client-facing presence
Strong attention to detail across multiple trucks, customers, and routes
Ability to multitask and stay organized under pressure
Proficiency with email, phone, and chat communication tools
Comfortable working U.S. business hours (night shift, PH-based)
Full-time exclusivity is required — candidates must not hold other part-time or freelance engagements once hired.

Nice To Haves

Prior experience in freight, trucking, or a similar fast-paced logistics environment
Knowledge of freight types and standard industry terminology
Experience supporting a brokerage or dispatch team

Responsibilities

Be the voice clients trust on every load.
Receive and process freight quote and booking requests
Provide real-time shipment tracking updates and accurate ETAs
Handle service issues, delays, and complaints with a calm, professional tone
Escalate appropriately when issues require operations or leadership input
Keep trucks, drivers, and customers in sync.
Coordinate with drivers and internal operations on pickups, deliveries, and route updates
Assist with load entry, documentation, and TMS updates
Support the brokerage division with last-minute or time-sensitive shipment coordination
Use the company's TMS to track shipments, manage resources, and generate reports
Stay sharp on email, phone, and chat communication tools
Keep records and documentation organized and accessible
Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.)
Understand basic logistics workflows: pickup → transit → delivery → POD
Bring a safety-first, reliability-first mindset to every interaction