Executive Assistant, Customer Service

Amazon • Seattle, WA

12h • Onsite

About The Position

The Amazon Customer Service organization seeks an exceptional Executive Assistant to support two Directors in Seattle. This role demands attention to detail, excellent organizational skills, and the ability to meet tight deadlines while managing priorities across multiple teams. You'll be an experienced planner and coordinator who responds effectively and efficiently. Key requirements include understanding business priorities, proactively anticipating needs, driving improvements for geographically dispersed teams, and maintaining strict confidentiality and data privacy. You must complete complex tasks quickly with minimal guidance, react with appropriate urgency, and take effective action independently. Responsibilities include complex calendar management, tracking key deliverables, coordinating travel and expenses, organizing team activities and events, coordinating meeting agendas, space planning, and ad hoc project coordination. This role requires five (5) days per week in office. A day in the life Your day will be a dynamic blend of strategic coordination and proactive problem-solving. You'll manage intricate calendars, orchestrate cross-functional communication, and ensure our leadership team operates with maximum efficiency. From coordinating international travel to preparing comprehensive meeting agendas, you'll be the behind-the-scenes catalyst that keeps our organization running smoothly. About the team We are a collaborative, innovative team dedicated to understanding and enhancing global customer experiences. Our Customer Service organization is a hub of problem-solvers who forecast, plan, and respond to real-time customer needs across Amazon's diverse business ecosystem. We work closely with multiple teams, driving continuous improvement and customer satisfaction.

Requirements

• 3+ years of senior level leadership support, or 1+ years of Amazon experience
• High school or equivalent diploma
• Experience with Microsoft Office products and applications
• Experience with executive level calendar management
• Experience in a fast-paced, high-tech company
• Experience managing multiple calendars
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Superior attention to detail and ability to meet tight deadlines

Nice To Haves

• Bachelor's degree

Responsibilities

• Manage complex calendar scheduling and domestic/international travel coordination
• Track and drive completion of key deliverables with proactive follow-up
• Coordinate and submit expense reports
• Organize and execute team activities including meeting agendas, all-hands meetings, off-sites, and social events
• Partner with leadership and Executive Assistants to support organizational needs
• Manage team space planning, office moves, and reconfigurations
• Exercise sound judgment across diverse situations
• Demonstrate strong administrative, technical, and organizational capabilities
• Navigate ambiguity and make autonomous decisions when appropriate
• Foster a positive work environment for the team

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED