Executive Assistant, Amazon Customer Service

Amazon • Seattle, WA

1d

About The Position

The Amazon Customer Service (CS) organization is looking for an exceptional
Executive Assistant who wants to work in a fast-paced, exciting, and growing
team. This role supports a central team within the Customer Service organization
responsible for shaping strategy and ensuring effective execution at scale. The
team partners broadly across functions to translate big ideas into concrete
plans, manage high-visibility initiatives, and keep senior leaders informed,
aligned, and prepared to make critical decisions. The environment is dynamic and
ambiguous, requiring strong judgement, discretion, and the ability to anticipate
needs, prioritize competing demands, and create structure.

As an Executive Assistant, you will be responsible for multiple executives and a
wide range of critical activities including complex calendar management,
tracking key deliverables, coordinating travel and expenses, and organizing team
activities and events (such as all team meetings and employee engagement
activities). Other responsibilities include, but are not limited to,
coordinating meeting agendas, space planning, and ad hoc project coordination.

Working in a highly ambiguous environment, you will demonstrate initiative,
complete tasks and projects quickly, and proactively take the appropriate action
without having to know the total picture. You will learn organizational
structures and objectives of the team you support, as well as build a strong
internal network. You will apply superior attention to detail, great
organizational skills, and the ability to meet tight deadlines and juggle
multiple critical requests while maintaining flexibility, a sense of humor, and
most importantly, grace under pressure. Over time, you will build deep and
trusting professional relationships with the leader and their team, which will
blossom into strong partnerships that provide opportunities for special projects
with increased responsibility and long-term career growth.

Requirements

• 5+ years of senior level leadership support, or 3+ years of Amazon experience
• High school or equivalent diploma
• Experience with Microsoft Office products and applications
• Experience with executive level calendar management
• Experience with domestic or international travel coordination, or experience managing multiple calendars

Nice To Haves

• Experience leading process improvements
• Experience in a fast-paced, high-tech company
• Experience designing processes to maximize efficiency
• Bachelor's degree
• Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
• Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development and experience in managing and troublshooting network
• Demonstrated ability to design and improve processes

Responsibilities

• Management of complex calendar and scheduling
• Complex domestic and international coordination
• Track and help drive completion of key deliverables and follow up on items
• Manage expense report coordination and submission
• Organize, execute and assist with team activities (meeting agendas, all-team meetings, off-sites, and team social events)
• Work closely with leadership and other Executive Assistants to provide support to the organization
• Management of team space, including office moves and reconfigurations
• Ability to exercise good judgment in a variety of situations
• Excellent administrative, technical and organizational skills
• Be comfortable with ambiguity and be able to make autonomous decisions without guidance when appropriate

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED