Executive Assistant - Temporary Assignment

AccorHotel•San Francisco, CA

11d•$80,000 - $100,000•Onsite

About The Position

Accor is a global hospitality leader with a passion for responsible hospitality, operating over 45 brands across 5,600 hotels and 10,000 restaurants in 110 countries. As a 'Heartist®', you will join a caring and supportive environment focused on growth, fulfillment, and creating lasting experiences for customers, colleagues, and the planet. This role is a temporary assignment reporting to the General Manager.

Requirements

Previous experience in an administrative or executive support role required.
Demonstrated ability to handle sensitive and confidential information with discretion.
Strong organizational skills with the ability to prioritize in a fast-paced, dynamic environment.
Strong written communication skills with the ability to craft professional, thoughtful, and guest-centric correspondence in a timely manner.
Exceptional interpersonal and communication skills, with a guest-focused mindset.
Proven ability to problem-solve, think critically, and support resolution of complex situations.
Proficiency in Microsoft Office applications required.
Highly responsible, reliable, and detail-oriented.
Ability to work cohesively as part of a team while also operating independently.
Ability to remain calm, professional, and solution-oriented under pressure.
Must have proof of eligibility to work in the United States.

Nice To Haves

Previous hotel or hospitality experience strongly preferred.
University/College degree in a related discipline an asset.

Responsibilities

Coordinate and support special guest requests, VIP arrangements, and “Make Special Happen” moments in collaboration with departments.
Serve as the primary administrative partner to the General Manager & Hotel Manager, ensuring the efficient day-to-day operation of the Executive Office.
Personally greet and engage internal and external guests, offering a warm welcome, addressing inquiries, and ensuring seamless redirection when needed.
Act as a key point of contact for guest inquiries and concerns directed to the Executive Office; support timely, thoughtful, and personalized responses.
Partner with operational leaders to support guest recovery efforts, follow up on service opportunities, and help ensure resolution aligns with Fairmont standards.
Support guest experience initiatives by tracking, auditing, and following up on guest feedback (e.g., reviews, surveys, direct communications) to ensure accountability and continuous improvement.
Manage, prioritize, and coordinate all communications, including telephone calls, correspondence, and executive-level inquiries with professionalism and discretion.
Coordinate complex calendars, meetings, and appointments; prepare agendas, materials, and briefing notes as required.
Prepare, proofread, and manage confidential correspondence, reports, and presentations on behalf of the General Manager.
Maintain organized and confidential filing systems for correspondence, policies, standards, and sensitive matters.
Record, transcribe, and distribute meeting minutes, ensuring clear documentation and follow-up on action items.
Support cross-functional initiatives and special projects, ensuring timely execution and alignment across departments.
Maintain office operations, including supply management and administrative systems.
Uphold all departmental policies, procedures, and safety standards.
Consistently demonstrate professional, friendly, and engaging service in all interactions.
Perform other duties as assigned.