Executive Assistant, VP, Engineering - CX (Hybrid)

Cisco•San Jose, CA

8d•$117,100 - $148,500•Hybrid

About The Position

The IQ Platform Infrastructure team is responsible for building and maintaining the core platform that powers Cisco IQ, Cisco’s AI-driven customer experience platform. The team enables scalable, reliable, and secure infrastructure that supports innovative customer experiences while partnering across engineering to deliver the foundational services that drive Cisco’s next generation of AI-powered solutions. In this role, you will support our Vice President and provide additional support to members of his leadership team as needed.

Requirements

5+ years’ experience in administrative environment, and a minimum of 2 years supporting at the VP level or above.
Expert level knowledge of Windows desktop computer applications: Word, Excel, and PowerPoint.
Experience in calendar management, planning meetings and coordinating travel.
Excellent verbal and written communication skills including the ability to connect with all levels of Executive/Senior staff and clients.
Ability to navigate web and email at high competency knowledge.

Nice To Haves

BA/BS or equivalent experience
Past work experience in the high-tech industry

Responsibilities

Calendar Management: Management of VP's calendar and daily schedule to include prioritizing conflicting meeting requests, supervising action items and commitments of executive and following-up to ensure completion. This will require outstanding organization skills, prioritizing multiple priorities and keeping a lively executive on track and on schedule.
Event Speaking Engagement Coordination: Responsible for a running list of VP's engagements and works closely with communications team to ensure content needs are understood and set in motion so the VP is prepared for each engagement.
Meeting Planning and Organization: Assisting VP in planning and coordinating meetings by taking ownership for assembling the agenda, location, accommodating technology requirements based upon participant needs, and all other meeting logistics. May further prepare meeting briefing documents by taking and disseminating notes and formulating post meeting action item list.
Travel Briefing Preparation: Crafting travel packs for international trips. This work includes combining all event information in addition to coordinated logistics of travel and also customer/team asks.
Correspondence/Approvals: Supporting VP by acting as proxy for communications and approvals as authorized. Answering general questions as crucial, referring (filtering) routine matters to appropriate parties, and following up to ensure accurate disposition. Taking initiative to resolve issues within specified policies and guidelines, and providing mentorship to administrative community members on problem solving. Resolving when executive action is required and supplying a recommendation where appropriate.
Travel and Expense Management: Responsible for making in-depth global travel arrangements for VP. Carefully considers and decides the optimum travel arrangements and itinerary for calendared meetings while handling Cisco expenses. Works diligently to go above and beyond, working with the airlines directly to accommodate Global Services benefits for upgrades whenever they are available.
Special Projects: Providing analytical support to assist executive on special projects. Researching issues, analyzing problems, compiling data, and preparing reports.
Large Corporate Events: Prepare and brief itinerary as well as accompany VP for large Corporate Events such as GSX, where EA's are used for executive support.
Confidentiality: Candidate will deal expertly with highly critical and confidential matters and materials.
Mentor new Executive Administrative Assistants and other administrators. Participates in a cross-functional EA network and will lead the organization’s community of Admins.
In addition to general administrative duties of an EA, daily tasks are carried out at a higher level of complexity.
Self-motivated and proactive around needs of the VP and the Organization
Able to operate successfully with limited direction and ambiguity
Use tact, subtlety and a practical knowledge of company policies, practices and procedures
Responsiveness to all levels of inquiry
Challenge ‘the way we’ve always done it’ and provide a deeper more innovative way of doing things
Keep the big picture in mind when making independent decisions that affect the VP’s calendar
Have the ability to exercise critical and independent judgment with the VP’s calendar and time
Organized and efficient with their own time
Able to think creatively and calmly when it comes to quick and unplanned changes in schedule
Earn administrative community respect and have the ability to work with and through others as needed
Take initiative, can handle a full desk with ease and thrive in a lively environment.
High-energy with a passion for thinking bigger and broader than the role itself.
Strong interpersonal skills, independent judgment, utmost integrity and ability to balance both strategic and tactical actions.
Outstanding attention to detail and the ability to handle confidential information.
Enjoy a collaborative environment, are committed to improvement, solve problems and make decisions.
Proven ability to multitask and work in a focused manner.
Comfortable working without instruction on routine tasks and very little instruction on new projects.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (non-sales roles)
performance-based incentive pay (sales roles)