Executive Assistant, VP, Customer Experience (Remote)

Cisco•San Jose, CA

3d•Remote

About The Position

The GES Central Customer Experience team provides support to 130 customers across the Midwestern United States, leveraging the combined expertise of our Solution Design Architects, Customer Experience Managers, and Service Delivery Managers. Our mission is to drive exceptional customer satisfaction and product adoption by delivering best-in-class professional services that ensure our clients realize the full value of their Cisco investments. You will support one VP with the potential to add additional Director support. You will be extremely forward-thinking with a professional and approachable demeanor in all interactions; possess outstanding communication skills with all levels of staff, executives, customers, vendors; and good judgment. This position requires strong interpersonal skills, independent judgment, utmost integrity and ability to balance both strategic and tactical actions. You have outstanding attention to detail and the ability to handle confidential information. You enjoy a collaborative environment, are committed to improvement, solve problems and make decisions.

Requirements

4+ years’ experience in administrative environment.
A minimum of 2 years of experience supporting a principal who was at the director level or above.
Expert level knowledge of Windows desktop computer applications: Outlook, Word, Excel, PowerPoint.
Experience in calendar management, planning meetings and coordinating travel.
Excellent verbal and written communication skills including the ability to connect with all levels of Executive/Senior staff and clients.
You take initiative, can handle a full desk with ease and thrive in a lively environment.
You have high-energy with a passion for thinking bigger and broader than the role itself.

Nice To Haves

Past work experience in the high-tech industry is desired, prior Cisco experience preferred.
Associates degree

Responsibilities

Handles VP's calendar by prioritizing schedules and meetings. You may decide who gets on the principal’s calendar, which meetings are attended, and who can attend in their place.
Handles a running list of VP’s engagements and works closely with communications team to ensure content needs are understood and set in motion so VP is prepared for each engagement.
Assists VP in planning and organizing meetings by being responsible for the assembling of the agenda, location, meeting technology based upon participant needs, and all other meeting logistics. May further prepare meeting briefing documents by taking and disseminating notes and formulating post meeting action item list.
Build travel packs for international trips as well as large domestic events such as Cisco Live, etc. This work includes combining all event information in addition to coordinated logistics of travel and also customer/team asks.
Supports VP by acting as proxy for communications and approvals as authorized. Answers general questions as needed and refers routine matters to appropriate parties and follows up to ensure accurate completion. Takes the initiative to resolve issues within specified policies and guidelines and provides mentoring to administrative community members on problem solving. Figures out when executive action is required and supplies a recommendation where appropriate.
Responsible for making in-depth global travel arrangements for VP. Carefully considers and decides the optimum travel arrangements and itinerary for calendared meetings while handling Cisco expenses. Works diligently to go above and beyond, working with the airlines directly to accommodate Global Services benefits for upgrades whenever they are available.
Provides analytical support to assist executives on special projects. Research issues, analyzes problems, compiles data, and prepares reports.
Prepare and brief itinerary as well as accompany VP for large Corporate Events such as GSX, where EA's are used for executive support.
Candidate will deal professionally with sensitive and confidential matters and materials.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (Non-exempt employees)
flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) (Exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
eligible to earn annual bonuses subject to Cisco’s policies (non-sales roles)
performance-based incentive pay on top of their base salary (sales roles)