Executive Assistant, Product Support

Figma • San Francisco, CA

6d • Onsite

About The Position

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As Executive Assistant to the VP, Product Support, you’ll be responsible for keeping the Product Support team organized, aligned and helping them focus on scaling for growth and fine tuning our product support offerings. In this role, you will directly manage the day-to-day administrative and operational needs. You will also work cross-functionally to collaborate with broader Marketing Org and collaborators across Figma. This is a full time in-person role that will be based in the Bay Area or San Francisco Hub.

Requirements

• 5+ years of experience in a sr administrative support role
• Experience working in a fast-paced environment and can adapt quickly to changing demands
• Stellar communication skills and can connect with a wide range of internal and external partners in person, virtually, and over email
• Ability to shift gears and prioritize based on inbound of requests & workload volume
• Dedication to being diligent, reliable, and maintaining the strictest confidentiality
• Dedication to encouraging inclusivity and navigate initiative through an optimistic lens

Nice To Haves

• Curiosity about becoming a guide in our product and an affinity for Figma
• Supported teams of 150+ people, bonus points for complex global teams
• Previous experience supporting technical support or customer service teams
• Desire to be a strategic thought partner to the VP

Responsibilities

• Provide direct support to the VP and light assistance to their Directors on the leadership team.
• Act as the delegate signing off expenses, PO approval, and various other tooling as needed with careful attention to internal policy.
• Be a thought partner with a focus on team cohesion, operations, and planning.
• Identify areas to optimize VP’s time and make recommendations in regard to time management, prioritization, and business needs.
• Find opportunities for process optimization throughout team and company processes.
• Prepare and/or build content, presentations and key documents for the VP using Figma tools.
• Partner with the Strategic Program Manager to coordinate large scale planning for monthly and quarterly meetings, in-person leadership and full-team offsites, including working with external venues and internal team members.
• Cross functional partnership with Marketing and other internal teams to ensure alignment on projects, company achievements, and internal events.

Benefits

• Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.
• Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees