EXECUTIVE - ASIAN MARKETING

The Venetian Las Vegas•Las Vegas, NV

43d•Onsite

About The Position

The primary responsibility of the Executive – Asian Marketing is to maximize customer development (new and existing) of high end Asian Clientele; including prospecting, promotions, events, and additional customer relationship management activity. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. This role involves setting and maintaining high standards of service and practices throughout the property, working closely with the Executive Director Asian Marketing to maintain a positive working environment, and responding to customer requests, concerns, and complaints in a timely and complete manner. The Executive will work proactively with other departments within marketing and with other divisions at The Venetian, focusing on Team Member acquisition and retention programs. The position requires balancing financial control with The Venetian's standards and values, clearly communicating daily goals to subordinates, and diligently focusing on customer development. Additional duties include assisting with collections and player management, being continuously aware of current and forecast financial/business performance, and actively involved in analyzing and implementing required changes. The role also involves managing staff and organizing department functions in accordance with company guidelines, delegating tasks and projects, meeting deadlines, focusing on achieving departmental goals using available resources, evaluating schedules, and developing staff skills to enhance department effectiveness and manage resources to eliminate excess cost. Safety and consistent, regular attendance are essential functions.

Requirements

21 years of age
Proof of authorization/eligibility to work in the United States
High school Diploma or equivalent.
Must be able to obtain and maintain an alcohol awareness card (TAM), gaming registration, and any other certification or license, as required by law or policy.
1+ year of experience as a casino host.
Ability to communicate clearly and effectively in Chinese (Mandarin and/or Cantonese).
Must demonstrate extensive knowledge of high end casino clientele pay habits and preferences.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends and holidays.

Nice To Haves

Previous experience with a Las Vegas Strip casino preferred.

Responsibilities

Set and maintain high standards of service and practices throughout the property.
Work closely with Executive Director Asian Marketing to maintain positive working environment.
Respond to customer requests, concerns, and complaints in a timely and complete manner.
Work proactively with other departments within marketing and with other divisions at The Venetian.
Focus on Team Member acquisition and retention program to include benefits, communication, compensation, and incentive program individually as needed.
Balance the need for financial control with need to remain consistent with The Venetian's standards and values.
Clearly communicate daily the goals to be achieved in marketing by all subordinates.
Diligently focus on customer development (new and existing) including prospecting, promotions, events, and additional customer relationship management activity.
Assist with collections and player management.
Continuously aware of current and forecast financial/business performance and is actively involved in analyzing and implementing required changes.
Manage staff and organize department functions in accordance with company guidelines.
Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.