Executive Admissions Representative - Bilingual English/Spanish

American Public University System•,

6d•Remote

About The Position

American Public University System (APUS) is seeking an Executive Admissions Representative to join their growing team. This role focuses on providing high-touch service to support student enrollment into American Public University (APU)'s online programs. The Executive Admissions Representative will engage with prospective students in a consultative manner, understanding their objectives and offering solutions to help them achieve their goals. Responsibilities include guiding students through the enrollment process, which involves document submission, transfer credit evaluation, degree plan navigation, payment options, and matriculation. The success of students' futures begins with this role, guiding them on a path to achievement.

Requirements

5 years of online admissions experience working with adult students in a sales oriented/consultative focused role with a track record of meeting and/or exceeding metrics.
Self-driven and comfortable making multiple outbound calls per day (high volume) to generate interest, qualify students and drive the enrollment process
Bachelor's degree is required
Bilingual English/Spanish is required
Excellent verbal and written communication skills with a strong phone presence
Passion and enthusiasm for helping and empowering others to succeed.
Demonstrated ability to succeed as an individual contributor that can meet deadlines.

Nice To Haves

Salesforce knowledge preferred

Responsibilities

Acts as the first point of contact for prospective students considering enrollment at APUS.
Engages prospective students via phone and email about their future with the goal of enrollment into APUS.
Demonstrates sensitivity and ability to effectively relate to and work with prospective students from diverse backgrounds.
Conducts consultative conversations with prospective students to assess needs and showcase the benefits of an APUS education.
Based on information obtained during the consultative discussion, presents tailored solutions to students and when applicable facilitates enrollment into the University.
Meets and exceeds targeted goals and metrics as provided by department leadership.
Acts as a concierge, connecting students to the appropriate departments for document collections, registration, funding, transfer credit, and degree solutions.
Provides regular follow-ups to prospective students promptly and efficiently, utilizing phones and other electronic means.
Protects the privacy of students' accounts through compliance with federal student privacy laws (FERPA).
Evaluates academic records and documents of prospective students for admission to APUS.
Manages and updates prospective student information in Customer Relationship Management (CRM) and other software applications.
Collaborates with co-workers and other departments, such as Financial Aid, Academic Advising, the Registrar, and other departments as necessary.