Executive Administrative Assistant - Limelight Aspen & Snowmass

Limelight Hotels•Aspen & Snowmass, CO

12h•Onsite

About The Position

The Executive Administrative Assistant assists the hotel General Managers with secretarial duties, general correspondence, guest relations, and employee relations. This position reports to the General Manager. The pay range for this position is $26.00 to $32.00 per hour; actual pay will be dependent on budget and experience.

Requirements

Proficient knowledge in Microsoft Word, Excel and PowerPoint
Proficient in English language both verbal and written
Excellent customer service skills
Excellent oral and written communication and organization skills
Ability to cross collaborate with cross-functional teams, including maintenance, finance, and operations
Ability to handle confidential information
Ability to be on a computer and phone a majority of the workday
Ability to solve complex situations and scenarios
Strong interpersonal skills and possession of a full understanding of professional business ethics with team and guests
Ability to work well under deadline pressure and to quickly adapt to constant change
Strong attention to detail and ability to manage multiple administrative, financial, guest relations, and operational responsibilities simultaneously
Ability to effectively communicate with internal teams, guests, vendors, and external partners

Nice To Haves

College degree preferred
3 years’ experience as an Administrative Assistant preferred
1 year experience in the hospitality industry preferred
Preferred knowledge of other languages, specifically Spanish

Responsibilities

Complete all secretarial and administrative duties for the General Manager, including managing correspondence, executive office files, trace files, follow-up activities, telephone inquiries, and special projects
Oversee the guest amenity, thank you letter, and gift certificate programs, including coordinating paperwork and personal notes, maintaining return guest amenity files, and processing, filing, and issuing complimentary and paid certificates
Act as a liaison between the General Manager, guests, employees, vendors, and internal departments, responding to inquiries and ensuring timely follow-up and communication
Manage guest communications and correspondence related to special events, road closures, amenities, operational changes, and other information that may impact the guest experience
Assist with guest relations and maintain guest comment card correspondence and online guest feedback, including TripAdvisor, WideWail, Expedia, and Qualtrics survey responses
Administer employee mention recognition program from guest surveys
Assist with daily guest room blocking in coordination with the Front Office Manager and support other departments as business volumes and staffing levels demand
Manage incoming and outgoing correspondence and packages, including processing packages with TripHero and ensuring outgoing correspondence is properly routed and received by the appropriate departments
Assist with administrative and financial processes, including Esker and Checkbook processing, corporate credit card expense processing through Concur, and related documentation and follow-up
Own and maintain the Lounge music schedule, including coordinating and communicating with musicians, managing scheduling needs, and assisting with musician billing
Participate in the entertainment of prospective clients and assist with special events and other activities as directed by the General Manager
Maintain a neat, organized, and professional executive office; purchase office supplies and equipment; and establish and maintain appropriate administrative files and records
Handle special projects and assignments as required by the General Manager while maintaining a high level of confidentiality, professionalism, organization, and attention to detail
Other duties as assigned