Executive Administrative Assistant (Aruba Marriott Resort)

Marriott•Palm Beach, FL

About The Position

The Executive Administrative Assistant welcomes visitors, determines the purpose of their visits, and directs or escorts them to the appropriate destination. The role handles routine correspondence, prepares responses, locates files, takes and distributes meeting minutes, and manages incoming and outgoing mail. It creates and maintains electronic and paper filing systems, transmits information and documents, prepares office documents using common productivity software, and enters or retrieves information in computer databases to update records and reservations and respond to guest inquiries. The position also operates standard office equipment and documents and communicates guest requests and complaints to the appropriate personnel. The role requires following company policies and procedures; maintaining a clean, professional appearance and confidentiality; protecting company assets; and developing positive working relationships. The assistant supports team goals, communicates professionally, answers telephones with appropriate etiquette, welcomes guests, anticipates and addresses service needs, assists individuals with disabilities, and thanks guests. The position also involves moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance, as well as performing other reasonable duties requested by supervisors. Marriott International describes itself as an equal opportunity employer committed to fostering an inclusive environment and non-discrimination. Marriott Hotels emphasizes thoughtful hospitality and service. JW Marriott describes a luxury work environment with a diverse community of coworkers and opportunities for training, development, and recognition, with a focus on holistic well-being.

Requirements

Speak with others using clear and professional language.
Use appropriate telephone etiquette.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Greet visitors, determine the nature and purpose of their visit, and direct or escort them to the appropriate destination.
Open, read, and prepare answers to routine letters; locate and attach appropriate files to correspondence requiring replies.
Take and distribute meeting minutes to appropriate individuals.
Handle and distribute incoming and outgoing mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
Transmit information or documents using a computer, mail, or facsimile machine.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Enter and retrieve information in computer databases to update records, files, and reservations and answer guest inquiries.
Operate standard office equipment, including telephones, typewriters, fax machines, photocopiers, calculators, and electronic peripherals.
Document and communicate guest requests and complaints to appropriate personnel.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Develop positive working relationships, support team goals, and listen and respond appropriately to coworkers' concerns.
Communicate clearly and professionally and answer telephones using appropriate etiquette.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.