Executive Account Director

Tekion • Remote, MI

5d • $135,000 - $216,000 • Hybrid

About The Position

Tekion is disrupting the automotive industry with its cloud-native platform, including the Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC). This platform connects the entire automotive retail ecosystem using cutting-edge technology, big data, machine learning, and AI. Tekion is enabling better automotive retail experiences and employs close to 3,000 people globally. This role is located in the Detroit, Michigan area and will be on-site hybrid in Warren, Michigan. Candidates outside this area will only be considered if they plan to relocate. The Executive Account Director will own the day-to-day client relationship and successful execution of a high-value OEM account. This role serves as the primary point of contact for the client and the central hub for coordinating numerous concurrent workstreams and stakeholders. Success hinges on building genuine trust with the client and maintaining rigorous organization to ensure no aspect of the account is overlooked.

Requirements

• 5+ years of experience in account management, client services, or program/project coordination.
• Bachelor's degree preferred, or equivalent practical experience.
• Demonstrated ability to manage a high volume of concurrent tasks, deadlines, and stakeholders without losing track of details.
• Strong relationship-building, communication, and client-facing skills.
• Comfortable coordinating across multiple internal teams to get things done.
• Working knowledge of project-tracking tools (e.g., trackers, shared task boards, status dashboards).

Responsibilities

• Serves as the client's primary point of contact, building a trusted, responsive relationship and representing the client's needs internally.
• Tracks all active workstreams, deliverables, owners, and deadlines across the account, and keeps a clear, current system of record so nothing falls through the cracks.
• Proactively identifies scheduling conflicts, dependencies, and at-risk items across the account's many moving parts, and resolves or escalates them before they affect the client.
• Coordinates across internal teams (product, engineering, support, operations) to keep work moving and ensure the client gets timely, accurate updates.
• Plans and runs regular status meetings and check-ins, and prepares clear agendas, notes, and follow-up trackers for each.
• Monitors overall account health and client satisfaction, surfacing concerns early and following through until they're resolved.
• Maintains organized documentation of decisions, commitments, and open action items so the account's history and status are always easy to reference.

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Associate degree