Exchange Coordinator - Leith Nissan

Holman • Cary, NC

1d • Onsite

About The Position

Leith Nissan has an outstanding opportunity for a Vehicle Exchange Coordinator to join their team and the Holman Family! This role involves greeting customers on the service drive, performing needs analyses, assessing trade-in vehicles, and presenting offers. The coordinator will encourage customers to consider upgrading their vehicles, communicate customer preferences and appraisals to sales management, and update customer records in the CRM system. The position also requires attending training, providing excellent customer service, and addressing any customer concerns related to vehicle trade-ins or exchanges.

Requirements

• High School diploma or GED
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Nice To Haves

• Previous sales experience
• College degree preferred
• Prior sales / customer service experience is preferred.
• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

Responsibilities

• Greets customer on service drive and performs a needs analysis including service needs and history, and opportunity/desire for potential trade.
• Assesses customer’s desire to trade in their current vehicle, for an inventory vehicle, including make, type, and features of vehicle.
• Identify and qualify potential trade-in vehicles by assessing the condition of customers’ current vehicles.
• Present trade-in offers based on the customer’s vehicle history and current market value.
• Encourage customers to consider upgrading to a new or used vehicle from the dealership.
• Communicate customer preferences and trade in appraisals to the sales management for assignment to sales consultant.
• Update customer records and trade-in data within the dealership’s customer relationship management (CRM) system.
• Attends/completes required training and department meetings.
• Provide a high level of customer service and ensure all customers feel valued and informed during their time in the service drive.
• Address any customer concerns or questions related to vehicle trade-ins or exchanges.
• Perform all other duties and special projects as assigned

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Bereavement
• Jury Duty
• Paid pregnancy and parental leave
• Supplemental paid military leave
• Paid sick leave (for part-time and temporary employees in areas with statutory paid sick leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED