Exceptions Specialist

The RealReal • Perth Amboy, NJ

10d • $18 - $18

About The Position

As an Exceptions Specialist/ AP IC, you will act as a liaison between the warehouse and customer service by performing the following duties. You’re also responsible for the management of exceptions from daily activities. What You Get To Do Everyday Order SLA Issues Customer Returns & Consignor Return Issues Investigate Aging RTC Manage Packsize & Autobagger order issues Manage un-batchable report and investigate orders Manage ZenDesk Tickets Assist Customer Service with Customer Inquiries Assist pickers with order issues as needed Must be able to navigate through Dior. Looker experience is a plus Must have knowledge of Google Docs Keep leadership team and customer care updated as necessary Other duties as assigned AP IC Roles: Manage Buyout process and reduce shrink Investigate count on hand and all inventory related issues Manage Damages & Repair Manage RTS for Consignors Manage Donation process Manage Mis-ship process for customer and consignors Manage Zendesk Tickets

Requirements

• High School or G.E.D. completion
• Strong verbal and written communication skills
• Strong critical thinking skills
• Ability to think quickly on your feet
• Accuracy and attention to detail are important
• Must be punctual and available to work overtime as needed
• Must be able to lift heavy boxes up to 50lbs and stand for extended periods of time

Nice To Haves

• 1-2 years experience at an eCommerce facility preferred
• Looker experience

Responsibilities

• Order SLA Issues
• Customer Returns & Consignor Return Issues
• Investigate Aging RTC
• Manage Packsize & Autobagger order issues
• Manage un-batchable report and investigate orders
• Manage ZenDesk Tickets
• Assist Customer Service with Customer Inquiries
• Assist pickers with order issues as needed
• Manage Buyout process and reduce shrink
• Investigate count on hand and all inventory related issues
• Manage Damages & Repair
• Manage RTS for Consignors
• Manage Donation process
• Manage Mis-ship process for customer and consignors
• Manage Zendesk Tickets

Benefits

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED