Specialist, Inventory Exceptions

Arhaus Recruiting • Boston Heights, OH

9h

About The Position

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations. Description: The Inventory Exceptions Specialist will exhibit customer delivery exceptions with a sense of urgency based on accuracy, to account for and solve any inventory discrepancies pre- or post-delivery that could potentially negatively impact the customer experience. This ranges from coordinating with our 3PL delivery providers across the country to ensure they have accurate inventory to fulfill our customer’s delivery needs, as well as accounting for any reverse logistics exceptions that may occur, and again ensuring the customer experience is positive! The Inventory Exceptions Specialist will also have a deep involvement with understanding and reviewing the multi-system transactions that occur throughout the lifespan of an order, and how to cross-functionally address variances to solve for our customers’ account accuracy as well as our inventory on hand accuracy. The ideal candidate demonstrates consistent problem-solving judgement, strong analytical skills, and an eagerness and willingness to constantly improve.

Requirements

• Education: High school diploma; College degree preferred.
• Exceptional research, analytical, and problem-solving skills, with the ability to prioritize tasks in a fast-paced environment.
• Strong collaboration, relationship-building, and communication skills, with the ability to influence and lead discussions with cross-functional teams.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Teams) and inventory management tools.
• Years of experience: 1 year minimum of inventory control experience, ranging anywhere from cycle counting, WMS and ERP System experience with research and corrective actions, to sales order exception auditing and processing.
• Understanding of general logistics and warehousing work practices in logistics and warehousing, including but not limited to order processing, picking, shipping and delivery/return processes and procedures.
• Dedicated to business needs and allow flexibility with work hours if necessary
• Demonstrated ability to adapt to a rapidly changing environment while maintaining high attention to detail.
• Ability to thoroughly manage time and all assigned tasks at both an individual level and a team level.
• Build respectful and effective working relationships; collaborates with others to achieve common goals and is always willing to learn and lead.
• Brings an All-In attitude to the workspace every day!

Nice To Haves

• Experience in public company environments and compliance with regulatory standards (e.g., SOX) is strongly preferred.

Responsibilities

• Daily, review and solve for all reported orders and inventory exceptions that are directly tied to customer orders, including but not limited to OS&D (overage, shortage & damage) processing on the inbound receiving side, as well as accounting for any exceptions at the point of delivery, ensuring orders are reflecting correctly and inventory is matching through to our ERP system.
• In a timely fashion, ensures that all returns, exchanges, and exceptions that resulted in return inventory are processed accurately, allowing for a seamless reverse logistics flow back to points of origin or clearance outlets.
• Contributes to their assigned case load of reviewing and action on Salesforce case requests from both internal teams and external business partners, with a special emphasis on customer sales orders.
• Assists internal business teams both within and out of Arhaus Supply Chain, to achieve task or project goals on both a scheduled and as-needed basis.
• Works to continually improve processes both within the role and cross functionally, to always look for areas of accuracy improvement and efficiency gains.
• Understanding the intricacies and systematic interactions of ERP, WMS and other logistics and order management systems to efficiently monitor and move inventory, while accounting for the subsequent customer order impact.
• Ensures all company policies and procedures are followed, while striving to be a role model associate!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED