Exceptions Analyst

Conservice•Logan, UT

7h•$14•Hybrid

About The Position

The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!

Requirements

Attention to detail
Ability to explain complex ideas, both verbally and written, using clear, professional language
Ability to prioritize time well and push yourself to consistently achieve higher goals
Problem-solving skills – ability to independently use the resources and tools provided to you
Comfortable using a computer, Google Drive, and Excel
Committed to quickly learning and adapting to new computer software
Ability to meet deadlines
High School diploma or equivalent

Responsibilities

Research and resolve anomalies in utility provider bills.
Communicate with utility providers and clients through email and on the phone.
Determine the best course of action to resolve issues and contacting the necessary party.
Detect inefficient processes and find innovative solutions
Medium phone usage-outbound calls with providers and clients, 25% of your day.