Digital Exceptions Specialist

ABC Legal Services • Seattle, WA

1d • $15 - $17

About The Position

The Digital Exceptions Specialist identifies and resolves digital work that falls outside standard processing. This role focuses on catching issues early, unblocking stalled work, and returning items to normal flow before they impact customers or SLAs. You’ll gain broad visibility into how digital fulfillment operates and where systems and processes break down.

Requirements

• Experience in digital operations, workflow processing, or exception handling environments
• Strong attention to detail and comfort working in queue-based systems
• Ability to follow structured processes while exercising sound judgment
• Clear written communication for documentation and cross-team coordination

Nice To Haves

• Familiarity with ticketing, alerting, or workflow management tools
• Experience working in SLA-driven or high-volume operational environments

Responsibilities

• Detect, triage, and resolve digital work that falls out of standard processing.
• Monitor alerts, queues, and aging work to identify stalled or at-risk items
• Flag potential SLA risks early and escalate per defined thresholds
• Maintain accurate visibility into exception status and backlog health
• Categorize exceptions using defined taxonomies and workflows
• Execute prescribed resolution steps, including internal fixes, resubmissions, and follow-ups
• Partner with upstream or downstream teams to unblock work when required

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed