Exception Handling Specialist I - 2nd Shift - 10% Differential

Sonic Healthcare USA • Austin, TX

9d • Onsite

About The Position

Sonic Healthcare USA is a Great Place to Work certified employer dedicated to creating a supportive and inclusive environment that emphasizes teamwork and innovation. As a frontline #HealthcareHero, this role is vital in resolving complex laboratory problems, ensuring smooth operations, and contributing to the health and wellbeing of communities through advanced clinical laboratory solutions. The position is full-time, second shift, and requires a strong commitment to quality, safety, and compliance.

Requirements

• High School Diploma or equivalent
• Previous training or experience in specimen collection or processing
• Strong reading, writing, and analytical skills
• Ability to operate general laboratory equipment, including but not limited to: telephones, computers, centrifuges, and audible alarms.
• Routine access to Protected Health Information (PHI) and expectation to maintain strict confidentiality and abide by all applicable privacy and security standards.

Nice To Haves

• 1 - 2 years of related experience in clinical laboratory, data entry, or production

Responsibilities

• Perform a vital part in resolving complex laboratory problems.
• Follow standard operating procedures for ordering, crediting, noting out, and canceling tests in the laboratory information system.
• Recognize when corrective action is needed and implement effective solutions.
• Work in a laboratory environment with biological hazards and PPE requirements.
• Champion safety, compliance, and quality control.

Benefits

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging – we’re a community!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED