EWP Sales Operations Specialist

Coastal Specialty Forest Products Inc•Bow, NH

3d•Onsite

About The Position

The EWP Sales Operations Specialist is responsible for coordinating and supporting the day-to-day operations of the Engineered Wood Products (EWP) Inside Sales department, including quoting, order entry, and customer support. This role serves as a primary point of contact for key operational processes, working closely with the EWP Design team to ensure accuracy, efficiency, and effective communication across functions. Additional responsibilities include monitoring sales activity and pipeline trends, preparing reports, supporting forecasting efforts, and identifying opportunities for process improvements to support departmental operations and decision-making. The ideal candidate will bring a strong background in inside sales, order processing, sales operations, and customer service, with excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Minimum of 2 years of experience in inside sales, sales operations, order management, customer service, or a related support function.
Excellent customer service, negotiation, and relationship-building skills, with the ability to collaborate effectively across departments and with Outside Sales Representatives.
Strong organizational skills and attention to detail, with the ability to manage competing priorities and meet deadlines.
Excellent written and verbal communication skills.
Ability to analyze sales data, prepare reports, and support forecasting and performance tracking.
Proficiency in Microsoft Office Suite; experience with CRM systems is a plus.
Adaptable, proactive, and willing to take on additional responsibilities as departmental needs evolve.

Nice To Haves

Experience in the building materials or construction industry is preferred but not required.
Knowledge of engineered wood products and their structural applications is a plus.

Responsibilities

Coordinate and track daily quoting and order entry activities, ensuring accuracy and timely processing.
Respond to inbound department calls and customer inquiries regarding products, orders, availability, and related information.
Maintain internal plan documentation, entering and updating information, calculations, and other relevant details as needed.
Communicate shipment delays or issues to customers and coordinate with internal teams to facilitate timely resolution.
Prepare and distribute sales activity, order status, and other operational reports to Outside Sales Representatives and departmental stakeholders.
Collaborate with Inside Sales, EWP Design, and Operations teams to support reporting, information sharing, and daily workflow coordination.
Create and process Return Material Authorizations (RMAs), ensuring accurate documentation and follow-through.
Provide day-to-day operational and customer support to the EWP team, including sharing product knowledge and assisting with customer education as needed.
Collaborate with Outside Sales Representatives to coordinate complex orders and address customer-specific requirements.
Assist with maintaining and updating departmental procedures, identifying opportunities to improve workflow efficiency, accuracy, and consistency.
Prepare and provide the EWP Department Head with sales activity reports, forecasting updates, pipeline analysis, and lead-time information to support departmental planning and order management.