Events Team Member- Mike Jacob Sports Park

The Sports Facilities Companies•Tucson, AZ

6h•Onsite

About The Position

Mike Jacob Sports Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Tucson, AZ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Mike Jacob Sports Park is a managed facility by MJS SFM, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Requirements

Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary.
Excellent communication skills, both verbal and written.
Ability to maintain focus in a high-volume, fast-paced environment.
Must have excellent guest service skills.
Must be detail-oriented and have outstanding organizational skills.
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations.
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members.
Must work well with others.
Must take personal initiative for the betterment of the team and venue.
Commitment to the safety and well-being of others.

Nice To Haves

Customer service and cash handling experience preferred or quick study.
Have a basic understanding of sports.

Responsibilities

Provides the first point of contact for all guests.
Provides excellent guest service to all guests and cultivates memorable family experiences.
Event ticket and wristband concessions.
Greet guests and provide information and way-finding as needed.
Provide courteous and friendly first-in-class service to all guests.
Register guests for leagues, camps, clinics, drop-ins, etc.
Operate multi-line phones.
Record and file waivers and event information.
Record event scores (tournaments/leagues) and print game sheets on a daily basis.
Maintain confidentiality with guest and Team Member information.
Resolve all guest concerns and complaints and/or direct to appropriate Manager.
Know and enforce the facility's policies and procedures.
Assist with scheduling and coordinating all facility events and parties.
Ensure all party details are executed as planned and tracked: with detailed and organized files tracking party reservations, monies collected, waivers collected, food orders, party bags, etc. and that all details for parties are completed accurately and timely.
Communicate clearly and timely with Manager(s)-On-Duty (MOD), gym attendants and party hosts to ensure proper setup, coordination of activities, and cleanup for all parties.
Maintaining inventory of paper goods, balloons, helium, party bags, giveaways and order supplies as needed.
Adhere to party manual including party process, procedures and standard game/activity curriculum.
Ensure guest satisfaction and a high level of guest service by providing timely and clear communication with party host about all party details.
Distribute collateral materials (flyers, etc.) to cross promote all facility programs; maintain flyers in facility for parties, distribute to guests, program participants and cross market, as appropriate.
Support social marketing strategy to ensure optimal event promotion parties are promoted on local sites.