Events Supervisor ("Supervisor/a de Eventos")

Azul Hospitality•Lexington Township, MI

6d•Onsite

About The Position

The Events Supervisor is responsible for ensuring concession staff work together as a team to provide optimum service and meet guest needs. This role involves providing friendly, courteous, and efficient food and beverage service, cleaning and setting tables, and performing other food service-related duties including setup and general cleaning.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, both verbal and written.
Must have excellent customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers with patience, tact, and diplomacy to resolve conflicts.
Self-driven and able to work independently.
Knowledge of table and bar service.
Knowledge of appropriate table settings and service ware.
Ability to describe all menu items and methods of preparation.
High school or equivalent education required.
Must have three to four years of experience in overall Food & Beverage operation.
Must have supervisor experience.
Food Handler’s based on state requirements.
RBS Certification
Must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards.
Regular attendance in conformance with the standards.
Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 45 lbs. as needed.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

Responsibilities

Inspect grooming and attire of staff, and rectify any deficiencies.
Complete opening and closing duties of the concessions, including setting up supplies, cleaning equipment, and securing the area.
Inspect storage areas for organization, use of FIFO, and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor areas of service for seating availability, service, safety, and guest well-being.
Complete work orders for maintenance repairs.
Set up, stock, and maintain work areas.
Take orders from customers, input orders into micros, and process payments.
Describe menu items, ingredients, and preparation methods.
Suggest menu products to customers.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
Maintain cleanliness and organization of concession kiosks and related areas, including waste removal and sanitizing surfaces.
Assist the service team as necessary to meet and exceed guest expectations.
Perform other duties assigned by manager or supervisor.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect Supervisors.