Events Production Lead Technician

Corning Museum of Glass•Corning, NY

6d•Onsite

About The Position

Provide audio-visual support for events across The Corning Museum of Glass (Museum), ensuring all AV needs are delivered, maintained, and functioning effectively. Work under the direction of the Events Production and Program Manager (EPPM) to assist with inventory management of AV equipment, including backup supplies. Act as the primary daily point of contact for temporary production technicians.

Requirements

Minimum of five (5) years’ experience supporting live events, with strong expertise in audio-visual and lighting systems
Hands-on experience setting up, operating, troubleshooting, and repairing a wide range of audio-visual equipment
Proficiency with Microsoft Office and cloud-based platforms (Office 365, OneDrive, SharePoint, Teams) and ability to quickly learn new software
Strong communication skills with experience providing clear updates on projects, repairs, and support activities
Experience creating training materials and delivering end-user training
Uphold the Museum’s mission, vision, and values while representing the organization professionally in all interactions
Adhere to organizational and departmental policies and procedures
Manage multiple priorities and deadlines with flexibility, resourcefulness, and a solution-oriented approach
Build and maintain strong professional relationships with colleagues, volunteers, and external stakeholders
Deliver exceptional customer service in a fast-paced, high-demand environment
Work independently and collaboratively, providing clear communication and consistent updates
Handle sensitive and confidential information with discretion
Comply with all safety policies and procedures of the Corning Museum of Glass.
Maintain confidentiality of information related to the Corning Museum of Glass and employees that may be encountered, either formally or informally, during the normal course of business.

Nice To Haves

Bachelor’s degree in audio-visual technology or a related field preferred

Responsibilities

Provide full technical support for events, including setup, operation, troubleshooting, and teardown of audio-visual, lighting, and staging systems
Maintain all event space systems (audio, lighting, projection, screens, and staging equipment), ensuring functionality and addressing repair or upgrade needs
Assist with inventory control and coordinate equipment logistics, including external vendor rentals and staging requirements
Perform routine maintenance and assist with upgrades of technical equipment and systems
Contribute to development and maintenance of standard operating procedures and training documentation
Collaborate with event planners, internal teams, and clients to support event execution, technical requirements, and overall event flow
Assist event clients with preparation and execution of presentation materials
Respond to client and team inquiries in a professional, timely, and solution-oriented manner before, during, and after events
Deliver high-quality audio, video, and lighting execution, including live mixing and system operation
Troubleshoot technical issues across audio, video, and lighting systems during events
Demonstrate working knowledge of audio systems (including Dante), video signal flow, and lighting control systems (including DMX and grandMA)
Support stage production needs including rigging, truss work, soft goods, and stage decking setup and strike
Coordinate with internal and external crews to ensure smooth execution of production elements
Operate production intercom systems and support overall backstage communication
Serve as day-to-day point of contact for temporary production technicians, providing coordination, guidance, and support
Actively and intentionally support the Museum’s commitment to diversity, equity, accessibility, and inclusion.
Actively support the Museum’s Advancement initiatives.
Adhere to all safety regulations to ensure a safe and healthy environment for events and staff
Safeguard and maintain control of organizational assets, minimizing risk of loss or damage
Handle customer and vendor proprietary information with strict confidentiality
Stay current with industry trends and advancements in audio-visual technology
Maintain flexibility to work additional hours as needed to meet job requirements
Actively participate in team meetings, contributing ideas and solutions to support event success
Collaborate as a member of cross-functional teams and work groups, as needed