Events Manager

AmazingCo

21d•Hybrid

About The Position

AmazingCo creates and delivers unique experiences across Australia and globally, leading the Joy Movement with a mission to help people lead more fulfilling lives. We are at the forefront of the experiences and events industry, and we are seeking people who are genuinely passionate about what they do to join our dynamic team. We are seeking a friendly and motivated individual to join our growing and fast-paced Kids Parties and Team Building Events team. In this role, you will get experience in the full customer journey — from helping families find and book the perfect kids' party, through to ensuring every event is delivered beautifully on the day. You will manage a national team of 30+ hosts and contractors, overseeing the scheduling, training and logistics that keep our events running seamlessly across Australia. This role is ideal for someone who loves being across everything — connecting with people, making things happen behind the scenes, and getting genuine satisfaction from knowing a family had the best day. We seek individuals who bring heaps of energy to their work, love working with people, and are motivated by creating amazing experiences. This role is well-suited for individuals with experience or interest in event management, people management, customer service, hospitality, or working with children.

Requirements

Exceptional organisational skills and the ability to multi-task
Strong relationship management skills with the ability to build genuine rapport
Confident communicator, comfortable on the phone and proactive in following up
Excellent problem-solving abilities, remaining calm under pressure
Superior time management and people management skills
Keen attention to detail
Full working rights in Australia required

Nice To Haves

Experience in event operations, people management, customer service or working with children is highly valued
A passion for working with people and creating great experiences is most important

Responsibilities

Lead and manage a national team of 30+ event hosts and children's entertainers
Recruit, onboard and develop hosts so they are well-suited and thoroughly prepared for their events
Provide ongoing training, coaching and regular feedback to hosts
Oversee scheduling, availability management and event allocation
Manage equipment, costumes and logistics to ensure every event is set up to succeed
Handle post-booking processes and customer feedback, analysing trends to drive ongoing improvement
Approve and manage host invoices and expense reports
Maintain accurate records and keep operational systems up to date
Be a first point of contact for customers enquiring about kids' parties and events, guiding them through their options and helping them secure the perfect booking