Events Manager (Seasonal)

Inns of Aurora • Aurora, NY

17h • $20 - $25 • Onsite

About The Position

Under the direction of the Senior Sales and Events Manager, this role assists in managing the execution, breakdown, and billing of events, including corporate retreats, social gatherings, and small weddings across Inns of Aurora properties. The position requires coordinating and communicating event details, organizing setup lists, and creating schedules for event setup, service, and breakdown. The Events Manager will also facilitate internal meetings, greet clients, and ensure events progress seamlessly by following established procedures and collaborating with other employees. This role acts as a liaison between the salesperson and customer, ensuring event services teams understand expectations and delivering excellent customer service. Additionally, the role is responsible for billing accuracy, integrating current trends in event management, identifying and solving operational challenges, soliciting feedback for improvement, assisting in recruiting and training event teams, participating in customer site inspections, facilitating beverage orders, and performing other duties as assigned.

Requirements

• Associates Degree preferred
• Proficiency in Microsoft Office
• Excellent written and oral communication skills
• 3-4 years food and beverage experience, or related field
• 3-4 years hospitality experience
• 3-4 years customer service experience
• Excellent organization and time-management skills
• Ability to work independently
• Excellent sense of self-direction
• Ability to be flexible in scheduling; must be willing to work nights & weekends on a regular basis

Nice To Haves

• Bachelor’s Degree in Hospitality Management or related field
• Prior work experience in a luxury hospitality property

Responsibilities

• Coordinates and communicates event details both verbally and in writing to the customer and property operations
• Organizes setup lists to prepare for events
• Assists in creating schedules for event setup, service, and breakdown
• Facilitates various internal meetings as he/she perceives necessary
• Greets clients prior to events and makes their presence (or their assistant manager’s) known to customer during their events and stay in Aurora
• Execute events and ensure that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
• Acts as a liaison between salesperson and customer throughout event
• Ensures event services team understands expectations and parameters for event activities
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing any final billing due after the event
• Uses personal judgement and experience to integrate current trends in event management and event design to enhance the customer experience
• Identifies operational challenges associated with his/her group and determines how to best work with the team and customer to solve these challenges and/or develop alternative solutions
• Solicits feedback from the property departments to identify areas for improvement to enhance the experience. Ensuring exceptional customer service for future events
• Assist in recruiting, training & managing events teams which includes personnel issues within the department
• Participates in customer site inspections and assists with sales process as necessary
• Facilitates beverage orders with the 1833 Manager
• Performs duties as assigned to meet business needs

Benefits

• Competitive medical and dental benefits (for full-time employees)
• Generous paid time off packages (for full-time employees)
• 401K program participation (for full-time and part-time employees)
• Supplementary benefits (for full-time and part-time employees)
• Highly competitive employee discount at all lodging and dining properties (for all employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree