Events Customer Service

Launch 513 • Cincinnati, OH

5d • $16 - $22 • Onsite

About The Position

We are seeking a customer service professional to join our team! You will be responsible for helping customers by providing products, educating on service information, and raising awareness and brand exposure. The role will entail participating and curating face-to-face events for our clients (mall, pop-up, big-box retail, etc.), which range from Forbes Fortune 1 - Forbes Fortune 60 companies and some of the world's largest nonprofit/charitable organizations.

Requirements

• Previous experience in customer service, sales, or other related fields
• Speak English fluently
• 18 years of age or older
• No felonies within the last 7 years
• Must be able to legally work in the U.S.A (CPT/OPT acceptable)
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Responsibilities

• Handle customer inquiries and complaints
• Help with the subscribing of customers for long term services
• Upgrade existing customers/subscribers
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Benefits

• Employee development program
• One on one training and mentorship
• Weekly team outings for networking purposes
• Leadership development
• Financial literacy training
• Fast upward mobility and progression

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed