Events Concierge UBC Botanical Garden

University of British Columbia•Vancouver, BC

2d•CA$19 - CA$26•Onsite

About The Position

The part-time (casual) Events Concierge staff member works within the Event team to organize and set-up for events, classes and functions at UBC Botanical Garden. Performs opening procedures while greeting clients, guests, caterers and service providers. Assists customers with any changes or problems with their event requirements, including troubleshooting basic requirements. This position responds to the needs of the external clients as they occur and provides day of event support that are held outside normal UBC Botanical Garden operating hours. Works without direct supervision and must be willing to work evening and weekends and feel empowered to make decisions and call on campus resources (Security, RCMP, etc.) as needed. For the 2026 season events primarily take place between May-October. The height of the season is July and August.

Requirements

High School graduation, plus one year of related experience, or an equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Nice To Haves

Valid Class 5 Drivers License preferred.
Hotel or Event experience preferred.
Must be available to work weekends and some weekday evenings. (Varied hours between 9am - midnight.)
Available to work post-event maintenance shifts.
Ability to communicate effectively verbally and in writing.
Ability to communicate in a clear, attentive, and polite manner.
Ability to listen actively and attentively, and obtain clarification as required.
Ability to deal with people in a courteous, calm manner.
Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment.
Ability to work effectively with minimal supervision.
Ability to deal with a diversity of people in a calm, courteous, and effective manner.
Ability to understand and apply policies, procedures, and instructions.
Ability to maintain accuracy and attention to detail.
Ability to prioritize and work effectively under pressure to meet deadlines.

Responsibilities

Provides support to clients in a pro-active and positive manner.
Greets and directs caterers and service providers to the appropriate locations.
Troubleshoots basic requests and assists clients with any additional requests.
Liaison with UBC venue and client.
Visitor cart driver for events.
Responsible for UBC issued keys and lock up of facility after event.
Enforce the terms of the event contract and venue policies in a friendly non-confrontational profession manner.
Ensures client belongs are removed after event (i.e. decorations)
Reports any changes in customer specifications to Booking & Events Coordinator or Associate Director, Administration.
Performs post-event maintenance when scheduled, such as organizing assets (chairs, tables, etc.).