Events Concierge - On Call

Churchill Downs Incorporated • Oak Grove, KY

5d • Onsite

About The Position

The Event Concierge works directly with the Food & Beverage and Marketing departments to facilitate group events and banquets. This role is responsible for creating and ensuring a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. The position upholds company and departmental service standards, enforces coaching and accountability measures, and ensures the safety and security of employees and customers. Key duties include completing room setups according to floor plans and banquet event orders, executing table settings, buffet setups, displays, and bars, and conducting closing down and cleanup of banquet spaces. The Event Concierge also contacts F&B and Marketing teams in advance to confirm event details, assists in facilitating plans, and fully responds to day-of requests, while maintaining courteous, professional, sincere, and responsive communications with all customers.

Requirements

• Maintaining interpersonal working relationship among all personnel.
• Detail-oriented with a positive attitude and energy.
• Ability to work in a fast-paced environment and multi-task.
• Extensive walking is typically required.
• Performing physical work required to set up events.
• Available to work when needed, including weekends, holidays, and nights.
• High school diploma or equivalent preferred.
• Previous experience working in hospitality, entertainment, sports, or a similar environment.
• Able to obtain and maintain a valid Kentucky gaming/racing license

Nice To Haves

• Prior experience with audio visual equipment setup and operation is a plus.

Responsibilities

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Upholds the company and departmental service standards while ensuring the coaching/accountability measures are enforced.
• Ensures the safety and security of employees and customers.
• Completes room set up, following the floor plan as well as banquet event order.
• Executes table setting, buffet setups, displays, and bars following the banquet event order.
• Conducts closing down and cleanup of banquet spaces.
• Contacts F&B and Marketing teams in advance to confirm all details related to the event and assists the team in facilitating plans and fully responding to day-of requests.
• Ensures courteous, professional, sincere, and responsive communications with all customers (internal and external).
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED