Coordinator, Events & Bookings

City of Leduc • City of Leduc, AB

3d • CA$80,189 - CA$100,246 • Onsite

About The Position

The City of Leduc is seeking an Events & Bookings Coordinator to lead the planning and coordination of facility bookings, public drop-in opportunities, and community events held on City properties. This role is ideal for a collaborative leader who is passionate about delivering exceptional service, building strong community partnerships, and creating positive experiences for residents and visitors. The Events & Bookings Coordinator reports directly to the Manager, Business Services. This position is responsible for liaising and supporting users who schedule City facilities to deliver recreation, education, social services and special events hosted on City property, including the coordination of Facility Monitors. This role includes working closely with internal and external partners, senior management, community organizations, stakeholders and other business units to ensure that facility bookings, programs and events held on City indoor and outdoor properties are scheduled to maximize utilization of amenities through a fair and equitable allocation process, ensure safe and successful events through event facilitation and management, and align with corporate and council strategic priorities.

Requirements

• Degree in Recreation or Business Management
• Minimum of five (5) years’ experience in facility operations, events management, and recreation services
• Supervisory experience, exhibiting proven leadership, management, coaching, and team building skills, with the ability to motivate team members
• Knowledge of revenue, expenditures and budgeting management

Nice To Haves

• Intellileisure Software knowledge an asset

Responsibilities

• Provide day-to-day leadership, supervision and direction to a diverse team, fostering a positive team environment, ensuring adherence to operational procedures, and supporting high standards of customer service, safety, and service delivery
• Ensures consistent implementation of Human Resources, Occupational Health & Safety programs and City of Leduc policies and procedures including employee orientation, training, recognition, performance management and employee succession planning
• Strategic planning to manage use and opportunities for organized and unorganized activities by scheduling of City of Leduc owned facilities and delivery.
• Establish direction for facility use by assessing utilization and reporting on use
• Liaise with community not for profit organizations, stakeholders, and businesses to ensure community needs for use and events hosted on City property are met
• Work collaboratively with various business units within the City of Leduc, external agencies and businesses to develop appropriate and effective plans for delivery of services and safe use for community members, contractors, and employees including rentals and events are compliant with Municipal and Provincial licensing, permitting, bylaw, and legislation requirements
• Set direction for the planning and development of policies and procedures specific to venue operation, reviewing, creating, and implementing the fees and charges bylaw and charge schedule
• Develop and monitor annual operating budget, ensuring expenditures and revenues are within the approved budget scope for the department
• Oversee accounts receivable for facility rentals and event bookings, including invoice generation, payment processing, aging reports, reconciliation, and collection follow-ups to ensure accurate revenue recognition
• Coordinate and administer event licensing and permitting processes in compliance with municipal bylaws and provincial legislation; support event operations through risk management, crowd control planning, emergency response coordination, and resource allocation
• Delivering high-quality customer service while ensuring site security through access control, incident response, policy enforcement, and support of safe, welcoming environments for all users

Benefits

• Competitive compensation and comprehensive benefits
• defined benefit pension plan
• extended health and wellness supports
• paid 3 weeks’ Vacation per year
• Employee Family Assistance Program
• A collaborative and value-driven workplace
• Work-life balance and a culture of belonging
• A free annual pass to City of Leduc recreation facilities, including access to drop-in programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager