Events and Retail Team Lead

Renewal•Roanoke, VA

3d•Onsite

About The Position

Renewal by Andersen of Roanoke is seeking an Events/Retail Team Lead to join its growing team. This is a full-time position in a fast-paced, energetic, deadline-driven environment. This role offers the opportunity to become part of a passionate, close-knit, and driven team, working in our Roanoke office near the Roanoke Airport. Our company culture emphasizes people, with a commitment to taking care of customers, the community, and each other. We foster an inclusive and diverse workplace where all individuals feel respected, valued, and driven to reach their full potential.

Requirements

Willingness to learn Renewal by Andersen's product and processes.
1-3 years' experience leading teams in an Events/Retail capacity.
Demonstrated problem-solving/opportunity identification skills.
Strong written and verbal communication skills.
Experience using Microsoft Office including Outlook, Word, and Excel.
Valid driver's license and reliable transportation, with a clean driving record.
1-3 years of experience in a management role required.
1-3 years of experience in company/department budgeting, scheduling, and reports analysis.
Able to lift up to 30 lbs.
A winning personality!

Responsibilities

Manage the assigned team to achieve overall goals of the department.
Maintain a safe and productive environment for the team.
Coach and train event marketers to achieve retail goals (appointments set, leads issued, demos per shift).
Maintain cleanliness, safety, and order in the office and in the field.
Ensure the team has all necessary equipment and maintain its condition.
Assist with event setup and takedown safely and efficiently, protecting equipment.
Maintain top quality booth appearance at all events.
Complete all site visit follow-ups each weekend for review with manager.
Achieve overall revenue goals of the department by supporting the Event Manager.
Ensure accurate entry of all lead information into the CRM.
Book all possible events that meet our qualifications.
Maintain vendor relationships.
Meet or exceed event appointment and demo goals.
Spend 50% of shift coaching and training teammates.
Lead by example through diligent appointment setting.
Ensure each employee meets script requirements.
Uphold all company timelines and policies.
Provide effective communication throughout the department.
Share improvement opportunities with management.
Be on time for all shifts.
Develop and reinforce the Renewal by Andersen Family Culture.
Encourage employee recruitment.
Participate, manage, and plan internal team building activities.
Participate in incentives and contests.
Support fellow teammates.