Event Technical Specialist, Video - InterContinental Cleveland

Encore Global • Cleveland, OH

3d • Onsite

About The Position

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction.

Requirements

• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• Must be able to lift 50 lbs.

Nice To Haves

• Bachelor’s Degree is preferred
• 3-4 years of customer service or hospitality experience is preferred.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.
• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Develops self as subject matter expert in discipline of specialty.
• Stays current with technology and industry trends.
• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.
• Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level