Event Technical Specialist, Audio (Part Time) – Hyatt Regency Phoenix

Encore Global•Phoenix, AZ

1d•Onsite

About The Position

The Event Technical Specialist is responsible for setting up and operating enhanced mid-level production events in a hospitality environment while ensuring client satisfaction. The role reports to an Associate Director of Project Management or Director of Project Management in the assigned area. It involves operating, troubleshooting, securing, maintaining, inventorying, forecasting, transporting, and storing audiovisual equipment; providing excellent customer service and coordinating event solutions with internal teams; mentoring and coaching employees; keeping current with technology and industry trends; and performing and supervising technical work before, during, and after events. The position is part-time and may involve work at multiple hotel locations, event venues, and warehouses, with irregular hours and on-call status.

Requirements

At least 3 years of event technology experience, with a specialty in Audio, Lighting, Projection, or Video.
Ability to interact professionally and effectively with a diverse workforce, customers, and senior-level management.
Strong customer, client, and coworker interface experience and abilities.
Ability to lift 50 lbs.
External applicants must achieve or complete all required training and certifications within 60 days of the start date.
Internal applicants must meet or complete training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members in positions that may operate company vehicles; additional DOT requirements may apply.

Nice To Haves

Bachelor’s degree preferred.
3–4 years of customer service or hospitality experience preferred.

Responsibilities

Set up, operate, and break down advanced audiovisual equipment accurately and on time for events.
Troubleshoot technical issues and resolve problems quickly.
Follow company security and safety measures and protect equipment from theft or damage.
Provide excellent service to internal and external customers and work to exceed their expectations.
Maintain positive client relationships through effective communication.
Collaborate with internal teams on event solutions before and during events.
Support the hotel/client relationship.
Foster technical and leadership development among employees through mentorship and coaching of technical, sales, and operations team members.
Develop subject-matter expertise in the specialty and stay current with technology and industry trends.
Perform advanced event work before, during, and after events with operations team members.
Supervise and direct technicians during events.
Assist with equipment security, storage, inventory, transportation, and maintenance.
Perform equipment inventory and forecast equipment needs.
Meet required training and certification requirements within the specified timeframes for external applicants, or as determined by the training program for internal applicants.
Adhere to appearance guidelines applicable to the hotel, venue, or warehouse environment.