Part-Time Event Support Technician (Crypto.com Arena)
About The Position
Event Support Technician will be on-site supporting events at Crypto.com Arena, the Peacock Theater, and LA Live Campus. The technician will be responsible for set-up, tear-down, and troubleshooting of all technology (IT & Telecomm) needs. AEG has played a pivotal role in transforming sports and live entertainment for over 20 years, hosting over 160 million guests annually and presenting over 22,000 events globally. The company is committed to innovation, artistry, and community, utilizing its extensive network of venues, sports franchises, music brands, entertainment districts, and ticketing platform to create memorable moments. AEG aims to build a diverse and inclusive company that reflects its diverse audience, supports its communities, and minimizes environmental impact through sustainable practices. Crypto.com Arena is a premier venue for sports and live entertainment, hosting significant events and creating unforgettable moments. The team at Crypto.com Arena, owned and operated by AEG, brings live experiences to life with creativity, precision, and pride, ensuring fans have memorable nights powered by detail-oriented individuals.
Requirements
- A minimum education level of: High School Diploma or its equivalency.
- A minimum of 3 years of related work experience.
- Minimum of 2 years of experience in supporting TCP/IP data networks and network infrastructure.
- Minimum of 2 years of experience in support Microsoft XP/Vista/7, Mac OS & iOS Devices.
- Knowledge of good customer support practices and procedures.
- Network infrastructure knowledge: Patch panels, fiber, switches, SOHO routers, wireless networking devices, Ethernet extenders, cable testers, etc.
- Communicate clearly and professionally with all clients/end users.
- Ability to compose detailed incident reports.
- Punctual in accordance with event schedule or directives.
- Good network troubleshooting skills.
- Ability to successfully connect devices to the network (wired & Wi-Fi).
- Ability to support Cisco Stadium Vision IPTV devices: Digital Media Players, Tablets, and IP Phones.
- Ability to safely lift at least 50 lbs.unassisted in the course of equipment move and setup.
- Ability to be mobile, kneel down, bend, crawl, and go up steps/ladders.
- Must be available to work evenings, weekends, and holidays as needed.
Nice To Haves
- CCNA - Cisco Certified Network Technician
- A+/ Network + and/or CCNA certification is a plus
Responsibilities
- Follow detailed instructions as it pertains to the set-up of equipment and work independently while meeting all set-up timelines/deadlines.
- Verify all set-ups are accurate according to request.
- Handle physical tasks indoors/outdoors involving placement and setup of network equipment.
- Troubleshoot & test connectivity (wired & Wi-Fi) as necessary.
- Responsible for event phone placement and recovery of equipment after event.
- Verify dial tone test numbers accordingly and match documentation to breakout boxes and jacks for placement according to set-up request.
- Assist with troubleshooting suite scanners as needed.
- Make custom-length CAT5e network cables in the field using RJ45 connectors and crimping tools.
- Coordinate with Network Team to activate Ethernet ports on required VLAN’s through patch panels and respective network switches.
- Extend CAT5e Ethernet cable and secure with gaffer's tape according to specific venue requirements/floor plan instructions as directed.
- Maintain record of activated wall jacks and network switch ports.
- Assist with adds, moves, and changes on phones when needed.
- Pull cable when necessary.
Benefits
- Part-time: This position may be eligible for benefits (ACA qualification).
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
