Event Staffing Admin

SXSW•Austin, TX

3d•Onsite

About The Position

SXSW is seeking an Event Staffing Admin with experience in event planning and logistics, digital communications, administration, community/sponsor outreach, and project management. This position will serve as the lead on the SXSW Volunteer Newsletter and email communications, and manage annual departmental events such as Volunteer Call, Manager Meetings, and the Volunteer Appreciation Party.

Requirements

Prior event experience with a general understanding of overall event operations.
Excellent written and verbal communication skills, especially in the areas of email communications and public-facing content.
Project management and administrative experience required, with the ability to prioritize and manage timelines.
Outstanding customer service and interpersonal skills.
Highly organized with keen attention to detail and ability to set and maintain a communications calendar.
Confidence in making decisions while working under pressure.
Comfortable working with a team and independently.
Knowledge of Google Workspace, MS Office, Airtable, Rosterfy, and a willingness to learn new software.

Nice To Haves

Experience at SXSW preferred.

Responsibilities

Design, implement, and act as administrator of the department's project management tools.
Work with department leadership and staff to coordinate event and project goals and timelines.
Provide guidance and oversight of the run-of-show for volunteer- and staff-related events.
Manage content and build readership for the SXSW Volunteer Newsletter.
Support Community and University partnerships and aid in student scheduling and experience.
Reinforce both internal and external customer service efforts.
Manage the SXSW Volunteer email inbox and respond to all communications promptly.
Assist with maintaining and managing the volunteer database functionalities in Rosterfy.
Render schedule changes and email assistance to volunteer crews in a timely manner.
Provide on-site information regarding projects, as needed.
Provide customer service and support to event attendees, personnel, and volunteers.
Use identified reporting methods to document operational challenges or to request assistance.
Ensure company policies and procedures are maintained by event staff and volunteers.