Event Staff

ASM Global•Tucson, AZ

47d•Onsite

About The Position

This role is responsible for providing essential support during events, including ticket taking, guest assistance, security screening, and ensuring ADA compliance. The Event Staff member will also be responsible for observing and reporting security concerns, enforcing policies, and responding to emergencies. Excellent customer service and the ability to work in various environments are crucial for this position.

Requirements

High school diploma or G.E.D equivalent required
Valid Driver’s License
Must successfully complete a background investigation.
Demonstrated knowledge of guest services.
Some knowledge of radio communication equipment.
Ability to work nights, weekends and holidays
Must have reliable transportation
Must have reliable means of communication i.e. working phone with voicemail capability
Must be able to use initiative and independent judgment within established guidelines
Must be organized and punctual
Professional attitude and well-groomed appearance
Candidate must display exceptional customer service, communication and people skills
Ability to comprehend numerous policies, procedures, concepts and to respond using discretion based on general and client-specific policies
Ability to react appropriately in emergency situations
Intermediate computer skills
Able to utilize innovative smart phone and wireless technology.
Stand and/or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet, grass, etc.)
Climb stairs, ramps or ladders occasionally during a shift
Occasionally bend/twist at waist/knees/neck to perform various duties
Occasionally lift or carry up to 50 pounds
Run as needed
Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, which includes hand/eye coordination
Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
Work in various environments including adverse outdoor conditions such as cold, rain, or heat
Constant mental alertness and attention to detail required while setting priorities and following up on assignments

Responsibilities

Take tickets at the entrance of the facility.
Seat guests according to ticket numbers and assist guests with all questions or concerns.
Provide screening for guests to include bag check, pat downs, and wand metal detection.
Handle all needs for guests with disabilities including ticketing, entrance/exiting, seating, and overall ADA compliance.
Watch for irregularities, such as security breaches at credential checkpoints.
Recognize facility and safety hazards.
Respond to emergency situations and help prepare building for opening.
Remain alert for the presence of crowd management situations.
Report suspicious activities and persons.
Enforce alcohol management procedures as designated by client and/or law.
Respond to emergency situations requiring security assistance.
Protect evidence or scene of incident in the event of accidents, emergencies, or security investigations.
Prepare routine and standardized incident reports.
Provide security escorts as necessary.
Perform all customer services functions as directed by supervisor/ and or management.
Provide excellent customer care to clients and customers.
Assist in removing chairs after the event.
Responsible for working mandatory events and required number of other shifts determined by management.
Shift assignments may change or vary based on client needs with minimal notice.