Event Staff

ASM Global•Huntington, WV

75d•Onsite

About The Position

This position works all ticketed events and some non-ticketed events. The role involves both ushering and ticket-taking duties to ensure a smooth and safe experience for guests.

Requirements

Part-time event based only
Must be able to listen attentively to Guests’ questions, concerns or suggestions and be prepared to answer their questions.
Must be able to inspect assigned areas and report all defective equipment or hazardous conditions immediately to your Supervisor.
Must be able to greet each Guest with a smile and encourage them to enjoy their visit to our facilities.
Must be able to courteously request that each Guest hold his or her own ticket.
Must be able to check tickets carefully upon Guest entry at the doors, to ensure valid date, time, event number and ticket stock.
Must be able to scan/tear tickets and return the appropriate portion to the Guest.
Must be able to communicate via radio to control access for employees, media, VIP’s and participants.
Must be able to answer any questions that Guests have pertaining to the facility while collecting tickets or checking credentials and pass lists.
Must be able to report all intoxicated or disruptive fans outside the doors to security.
Must be able to screen for bottles and cans at all entry gates.
Must be able to direct disabled Guests to the proper entrances.
Must be able to report all Guest and employee injuries to your Supervisor and EMS immediately.
Must be able to count ticket stubs after the Supervisor closes the door.
Must be able to inspect assigned areas for any safety hazards or seating irregularities prior to opening the gates, and report any problems to a Supervisor.
Must be able to note the locations of the nearest restrooms, drinking fountains, telephone and concession stands.
Must be able to face the incoming Guests (not the floor) while standing at the top of your section.
Must be able to assist Guests and answer any questions that arise.
Must be able to check tickets for valid date and seat location; direct or escort Guests to the proper location.
Must be able to direct and escort Guests with ticket problems to Customer Service.
Must be able to constantly scan the seating areas for any injuries that may result from a puck going into the seats, a slip and fall, fighting, etc.
Must be able to scan assigned area for cans, bottles, and any alcohol related problems.
Must be able to be alert for any objects being thrown from the seating areas and from areas above your area.
Must be able to discourage Guest movement back into the seating areas during play; allow Guests to move during a break in the action.
Must be able to watch for seat jumpers to protect the integrity of the tickets.
Must be able to prevent Guests and vendor from blocking walkways and aisles.
Must be able to direct guests to the designated smoking areas.
Must be able to direct and control the exiting of Guests in the event of an emergency evacuation.
Must be able to report any incidents to your Supervisor, and complete an incident report, if necessary.
Must be able to report any medical emergencies to a Medical Team Member, and assist them in completing an incident report, if necessary.
Must be able to thank Guests for attending the event and conduct a thorough search of assigned area for any items left behind.
Must be able to turn in all lost and found articles to the Information desk.

Responsibilities

Listen attentively to Guests’ questions, concerns or suggestions and be prepared to answer their questions.
Inspect assigned areas and report all defective equipment or hazardous conditions immediately to your Supervisor.
Greet each Guest with a smile and encourage them to enjoy their visit to our facilities.
Courteously request that each Guest hold his or her own ticket.
Check tickets carefully upon Guest entry at the doors, to ensure valid date, time, event number and ticket stock. Do not allow anyone without a valid ticket or credential to enter the facility.
Scan/tear tickets and return the appropriate portion to the Guest.
Communicate via radio to control access for employees, media, VIP’s and participants.
Answer any questions that Guests have pertaining to the facility while collecting tickets or checking credentials and pass lists.
Report all intoxicated or disruptive fans outside the doors to security.
Screen for bottles and cans at all entry gates.
Direct disabled Guests to the proper entrances.
Report all Guest and employee injuries to your Supervisor and EMS immediately.
When necessary- count ticket stubs after the Supervisor closes the door.
Inspect assigned areas for any safety hazards or seating irregularities prior to opening the gates, and report any problems to a Supervisor.
Note the locations of the nearest restrooms, drinking fountains, telephone and concession stands.
Face the incoming Guests (not the floor) while standing at the top of your section.
Assist Guests and answer any questions that arise.
Check tickets for valid date and seat location; direct or escort Guests to the proper location.
Direct and escort Guests with ticket problems to Customer Service.
Constantly scan the seating areas for any injuries that may result from a puck going into the seats, a slip and fall, fighting, etc.
Scan assigned area for cans, bottles, and any alcohol related problems.
Be alert for any objects being thrown from the seating areas and from areas above your area.
Discourage Guest movement back into the seating areas during play; allow Guests to move during a break in the action.
Watch for seat jumpers to protect the integrity of the tickets.
Prevent Guests and vendor from blocking walkways and aisles.
Direct guests to the designated smoking areas.
Direct and control the exiting of Guests in the event of an emergency evacuation.
Report any incidents to your Supervisor, and complete an incident report, if necessary.
Report any medical emergencies to a Medical Team Member, and assist them in completing an incident report, if necessary.
Thank Guests for attending the event and conduct a thorough search of assigned area for any items left behind.
Turn in all lost and found articles to the Information desk.