Event Staff

Allentown Parking Authority•Allentown, PA

About The Position

The Part-time Event Staff member supports the Allentown Parking Authority by assisting with parking operations during special events. The role focuses on providing reliable parking services, helping attendees have a smooth experience, promoting fair practices, and maintaining safe and accessible parking areas. Staff interact with residents, visitors, and business owners, provide parking information and directions, guide vehicles, and help manage parking flow. The position reports directly to the Manager/Supervisor of Events. The work includes monitoring parking areas, setting up and breaking down parking equipment, handling cash or electronic payments, responding to attendee questions, and reporting incidents or hazards. Event Staff are expected to work responsibly with limited supervision, follow established rules, and learn Allentown’s geography to give accurate directions. The role requires flexibility to work assigned hours, including evenings, weekends, and holidays, and to work outdoors in all weather conditions.

Requirements

High school diploma or GED.
Valid driver's license and driving record compliant with requirements established by the company's auto insurance provider.
Ability to remember and carry out oral and written instructions.
Ability to learn and use electronic and/or manual recording and information systems.
Ability to work a flexible schedule and all assigned hours, including evenings, weekends, and holidays.
Ability to secure and handle cash.
Ability to stand and walk for extended lengths of time.
Ability to work in all weather conditions.
Strong interpersonal and communication skills.
Ability to remain calm in stressful situations.
Proficiency with technology, such as handheld devices for issuing citations.

Responsibilities

Represent the Parking Authority through courteous and helpful interactions with residents, visitors, and business owners.
Respond professionally and empathetically to public inquiries and concerns, offering guidance and solutions where possible.
Greet event attendees and provide information about parking options and directions.
Direct vehicles to appropriate parking areas and help maintain orderly parking flow.
Monitor parking lots and facilities for safety and orderliness.
Assist with setting up and breaking down parking-related equipment, including signs, cones, and barricades.
Handle cash transactions or operate electronic payment systems.
Provide customer service and address questions or concerns from event attendees.
Collaborate with event staff and supervisors to support smooth parking operations.
Promptly report issues or incidents to a supervisor.
Follow established rules, regulations, safety protocols, and guidelines.
Report hazards or parking-area issues, such as broken meters or obstructed spaces, to a supervisor.
Handle disputes and challenging situations tactfully and diplomatically, seeking to de-escalate tensions.
Perform other duties as assigned.