Event Staff

Allentown Parking Authority•Allentown, PA

About The Position

The Allentown Parking Authority seeks dedicated, empathetic part-time Event Staff to provide efficient and reliable parking solutions during community events. The role focuses on building positive relationships with the public, promoting fair parking practices, and keeping the community accessible. Staff assist with organizing and managing parking operations, helping attendees have a smooth and positive experience through clear directions, effective parking flow, and safety practices. Event Staff serve as ambassadors for the Parking Authority, interacting courteously with residents, visitors, and business owners. The position requires strong communication, attention to detail, and the ability to work efficiently in a fast-paced environment. Staff work under limited supervision and report directly to the Manager/Supervisor of Events.

Requirements

High school diploma or GED.
Valid driver’s license and driving record that comply with requirements established by the company’s auto insurance provider; must be maintained.
Ability to remember and carry out oral and written instructions.
Ability to learn and use electronic and/or manual recording and information systems.
Ability to work a flexible schedule and all assigned hours, including evenings, weekends, and holidays.
Ability to secure and handle cash.
Strong interpersonal and communication skills.
Ability to remain calm in stressful situations.
Proficiency using technology, such as handheld devices for issuing citations.
Ability to stand and walk for extended periods.
Ability to work in all weather conditions.
Positive attitude focused on community well-being, empathy and patience with diverse populations, and commitment to fairness and integrity.

Responsibilities

Act as an ambassador for the Parking Authority through courteous and helpful interactions with residents, visitors, and business owners.
Respond professionally and empathetically to public inquiries and concerns, offering guidance and solutions where possible.
Greet event attendees and provide information about parking options and directions.
Direct vehicles to appropriate parking areas.
Monitor parking lots and facilities to help ensure safety and orderliness.
Assist with setting up and breaking down parking-related equipment, including signs, cones, and barricades.
Handle cash transactions or operate electronic payment systems.
Provide customer service and address attendees’ inquiries or concerns.
Collaborate with event staff and supervisors to support smooth parking operations.
Report issues and incidents promptly to a supervisor.
Observe established rules and regulations and work responsibly under limited supervision.
Learn Allentown’s geography and provide accurate directions to citizens and visitors.
Follow safety protocols and report hazards or parking-area issues, such as broken meters or obstructed spaces, to a supervisor.
Handle disputes and challenging situations tactfully and diplomatically, aiming to de-escalate tensions.
Perform other duties as assigned.