Event Servicing & Operations Manager

The Rainbow Room•New York City, NY

1d•Onsite

About The Position

The Event Servicing & Onsite Operations Manager is responsible for overseeing the successful execution of events from planning through onsite delivery. This role serves as the primary operational lead, ensuring seamless coordination among clients, vendors, building operations, security, facilities, and event staff. The manager is accountable for delivering exceptional guest experiences while maintaining operational excellence, safety compliance, and service standards.

Requirements

Bachelor’s degree in hospitality management, Event Management, Business Administration, or a related field, or equivalent experience.
5+ years of experience in event operations, venue management, hospitality, or related fields.
Proven experience managing complex events and multiple stakeholders simultaneously.
Strong project management and organizational skills.
Excellent communication, leadership, and problem-solving abilities.
Proficiency with event management software and Microsoft Office Suite.

Nice To Haves

Experience in commercial real estate, conference centers, hospitality venues, or large-scale event environments.
Knowledge of audiovisual, production, and event technology systems.
Experience managing union and/or contract labor.

Responsibilities

Manage all onsite event operations, ensuring events are executed according to client expectations and organizational standards.
Serve as the primary point of contact during events, addressing operational issues and implementing solutions in real time.
Conduct pre-event planning meetings, site walkthroughs, and post-event debriefs.
Develop and maintain detailed event run-of-shows, staffing plans, and operational schedules.
Oversee event setup, breakdown, room turns, and venue readiness.
Build and maintain strong relationships with clients, tenants, sponsors, vendors, and internal stakeholders.
Communicate event requirements and operational plans to all relevant departments.
Ensure exceptional customer service throughout the event lifecycle.
Manage client expectations and proactively resolve concerns.
Coordinate third-party vendors, caterers, production teams, entertainment providers, and service contractors.
Review vendor logistics, loading schedules, access requirements, and compliance documentation.
Monitor vendor performance and adherence to venue policies and service standards.
Negotiate and manage vendor agreements as required.
Partner with facilities, engineering, security, and building management teams to support event execution.
Ensure venue spaces are maintained, properly equipped, and event ready.
Monitor operational efficiency and identify opportunities for process improvement.
Coordinate emergency response procedures and incident management when necessary.
Provide leadership and direction during events, ensuring accountability and service excellence.
Conduct performance evaluations and support professional development initiatives.
Foster a collaborative, customer-focused team culture.
Ensure compliance with all safety regulations, venue policies, and operational procedures.
Develop and implement event-specific safety plans and emergency protocols.
Maintain required permits, insurance documentation, and compliance records.
Conduct risk assessments and coordinate mitigation strategies.
Manage event-related operational budgets and staffing expenses.
Track costs and ensure events are delivered within approved budgets.
Review invoices, vendor payments, and event reconciliation reports.
Identify opportunities to improve operational efficiency and profitability.