Event Services Technician - Audio Visual, Event Technology

Pinnacle Live•Asheville, NC

1d•Onsite

About The Position

The Event Services Technician is responsible for assisting with the floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients. Pinnacle Live is a premium, in-house AV partner that elevates live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.

Requirements

High School Graduate or equivalent
Prior exposure to audio visual and/or hospitality industry
Computer proficiency (hardware, software and networking
Strong technical aptitude
Planning ability; able to plan ahead and prioritize
Excellent organizations skills
Strong inter-personal skills
Strong verbal, listening and written communication skills
Strong customer focus
Strong team player orientation

Responsibilities

Ensure all event sets and strikes are completed according to Company SOPs.
Greet guests/clients before event and provide clear instructions on how to operate equipment.
Provide continued communication with client to ensure success of all events
Follows through on all client requests
Look for opportunities to enhance client’s event
Maintain accurate client event information within the Company’s business systems
Review daily invoices with client and obtain client’s signature on invoice(s)
Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
Ensure all inventory is in good working order and rental condition
Ensure any lost stolen or damaged equipment is immediately reported to management.
Ensure inventory is secure from theft and/or damage.
Make sure all Company occupied areas are clean, organized, and up to Company standards
Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
Comply with all Company policies and procedures
Other duties as assigned.