Event Services Specialist (Small Groups)

SeaWorld•Orlando, FL

6d•Onsite

About The Position

At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team! Job Summary: The Event Services Specialist for Small Groups is responsible for planning and executing small-scale events within the theme park. This role ensures a seamless guest experience by coordinating logistics, managing client relationships, and working with internal departments to deliver memorable and high-quality events.

Requirements

Bachelor's degree in hospitality, event management, business, or a related field (preferred) or equivalent experience.
2+ years of experience in event planning, hospitality, or theme park operations preferred.
Strong organizational and problem-solving skills, with the ability to manage multiple events simultaneously.
Excellent communication and customer service skills, with a guest-first approach.
Ability to work in a fast-paced, high-energy environment with flexible scheduling, including weekends and holidays.
Proficiency in event management software and Microsoft Office Suite.

Responsibilities

Oversee all aspects of small group events, from initial inquiry to event completion, ensuring smooth execution within the theme park environment.
Act as the primary point of contact for small group clients, understanding their needs and providing personalized event solutions
Coordinate event logistics, including venue setup, catering, audiovisual needs, and transportation.
Work closely with internal teams (operations, entertainment, food & beverage, attractions) and external vendors to ensure all event elements align with park policies and brand standards
Assist in budget preparation, track expenses, and ensure compliance with contract terms and company policies.
Oversee event execution, troubleshoot issues, and ensure a smooth experience for attendees.
Gather feedback from clients and stakeholders to assess event success and identify areas for improvement.
Ensure all events comply with park safety guidelines, health regulations, and operational protocols