Event Services Representative

Nth Degree • Nashville, TN

5d • Onsite

About The Position

Fern is a leader in the trade show and expo service industry, with operations in over 200 cities across the country. We are looking for an Event Services Representative who will be responsible for ensuring top-notch customer service to our exhibitors throughout their entire event. The role requires travel to various events and availability for overtime and weekend work based on event schedules. The position is based out of our Nashville office and requires full-time on-site presence, plus the ability to travel.

Requirements

• 2 or more years of customer service experience.
• Strong computer knowledge, with proficiency in Microsoft Office/365 products, emphasizing Excel, Word, Outlook, and Teams.
• Excellent customer service skills
• Exceptional communication (verbal and written) and interpersonal skills.
• Ability to learn internal systems (exhibitor portal, graphics system, order system, etc.)
• Experience working independently and participating as a team player to achieve departmental and company goals.
• In a fast-paced environment balance multiple tasks and meet deadlines.
• The successful candidate is confident, assertive, flexible, and required to work well under pressure in a time-critical environment.
• Must be detail-oriented, possessing exceptional organizational skills.
• Maintain a "can-do" attitude.

Responsibilities

• Dedicated to responding to inquiries and requests via phone, email, web chat, and occasionally onsite at the event.
• Travel locally to provide onsite exhibitor services at tradeshows at least 50% of the year.
• Assist exhibitors with orders and questions at the Service Desk at the show site.
• Working in conjunction with the Project Manager, Freight Representative, Labor Representative, and Account Executive to resolve any issues and ensure all materials and labor are delivered as promised to the exhibitor.
• Processing Exhibitor orders, receiving reports, labor orders, display, and graphic rental orders, and bills of lading.
• Performing collection duties.
• Working through customer-related issues without direct supervision and escalating issues as necessary.
• Identifying opportunities to sell Fern products and services to exhibiting organizations.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed