Event Services Manager - Nashville Riverboats

Manthey Hospitality • Nashville, TN

8d • Onsite

About The Position

At Nashville Riverboats, we don't simply host events—we create unforgettable moments on the Cumberland River. From elegant weddings and corporate celebrations to private parties and special occasions, our team delivers exceptional hospitality aboard Nashville's premier riverboat experience. Cruising through the heart of Music City, Nashville Riverboats combines breathtaking views, outstanding cuisine, and southern hospitality to create one-of-a-kind experiences for our guests. Every event is unique, and every detail matters. We are seeking an organized, energetic, and guest-focused Event Services Manager to join our growing team. In this role, you will serve as the primary point of contact for clients after their event has been booked, guiding them through every step of the planning process and ensuring a seamless experience from contract to cruise. If you enjoy building relationships, coordinating details, solving problems, and creating memorable guest experiences, we'd love to meet you!

Requirements

• Minimum of 3 years of experience in event planning, hospitality, catering, weddings, hotels, venues, or related fields.
• Outstanding communication and customer service skills.
• Strong organizational and project management abilities.
• Ability to manage multiple events and deadlines simultaneously.
• Excellent attention to detail and follow-through.
• Experience working collaboratively across departments.
• Proficiency with Microsoft Office and event management software.
• Ability to remain calm and professional in a fast-paced environment.
• Flexible availability, including occasional evenings, weekends, and holidays.

Responsibilities

• Serve as the primary client contact after an event is booked by the Sales Team.
• Guide clients through the planning process, including timelines, menus, entertainment, floorplans, décor, and event logistics.
• Conduct planning meetings, venue tours, and event consultations.
• Prepare and manage Banquet Event Orders (BEOs), timelines, and event documentation.
• Coordinate event details with Operations, Culinary, Marine, Hospitality, and Entertainment teams.
• Ensure all event specifications, guest counts, special requests, and operational details are communicated accurately.
• Manage event changes, upgrades, and additions throughout the planning process.
• Build strong client relationships and provide exceptional customer service.
• Support event execution and assist with resolving issues to ensure successful events.
• Maintain accurate event records and documentation.
• Ensure all client communications are handled professionally and promptly.
• Monitor event timelines and planning deadlines.
• Coordinate operational readiness across multiple departments.
• Support revenue growth through event enhancements and upselling opportunities.
• Maintain a high level of organization and attention to detail.
• Deliver a seamless experience for clients and guests from booking through event completion.

Benefits

• Medical, dental, vision, and other insurance benefits available after only 30 days.
• Company-matching 401(k) program after 90 days.
• Complimentary and discounted cruise tickets.
• Opportunities for growth and advancement throughout Manthey Hospitality.
• A dynamic hospitality environment where no two events are the same.
• The opportunity to help create memorable experiences for guests celebrating life's most important moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed