Event Services Manager

CoralTree Hospitality • Orlando, FL

1d • Onsite

About The Position

Stylish, lively, and always unexpected, Lake Nona Wave Hotel is Orlando’s most innovative luxury lifestyle destination. Discover standard-setting technology, dynamic design, and Michelin-recommended cuisine, and so much more—and experience an energy you won’t find anywhere else in Orlando. The Group Services Manager is responsible for the successful execution of each event within the Hotel. Also, coordinates with the Sales and Catering Department to ensure proper utilization of function space to yield maximum revenues. Negotiates with clients using creative and attractive menu presentations and event proposals, to achieve both maximum revenue potential and fulfillment of contractual responsibilities while satisfying client needs.

Requirements

• Extraordinary networking and client relation skills and good knowledge of the local catering market, including the wedding market and social market.
• Extensive knowledge of Food & Beverage etiquette, guest relations, and service standards.
• Must have computer skills and exceptional verbal and written communication skills.
• Must be well organized, have strong attention to detail, and the ability to direct others and lead by example.
• Sales-orientated and exceptional interpersonal skills to provide overall guest satisfaction.
• Previous F & B catering event management experience required, preferably in an upscale hotel/resort/wedding market.
• Four (4) year degree or equivalent education and experience is desirable.
• This is a demanding business, and it requires you managing multiple priorities while meeting varying deadlines, but it’s also a lot of fun.
• Previous experience passionately providing service to others and providing administrative support in a team-oriented environment, ensuring accuracy and attention to detail.
• People Person. The best part of serving others is creating experiences for them that go beyond the expected. To succeed in this role, you must enjoy interacting with others.
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through excellent written communication.
• Demonstrate proven sales and customer service skills.

Responsibilities

• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event
• Maintain an active trace/follow-up system
• Work directly with clients and meeting planners to coordinate and service conference, convention, corporate, and social groups with guest rooms, and/or catered functions
• The position will guide and assist with menu selection, beverage selection, room configuration, and AV needs while up selling contracted food/beverage minimums, as well as associated activities and events
• Will effectively communicate client/group needs to all hotel departments as they relate
• Maintain strong client relations and ensure that meeting specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary
• Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions, and attrition clauses, and validate with the client prior to turnover
• Participate in site visits and plan meetings for upcoming groups and potential affiliate business
• All additional responsibilities as assigned

Benefits

• Team Member Travel Program (complimentary and discounted stays at CoralTree Hospitality properties)
• UNLIMITED Friends and Family discounted rates
• Pre-tax flexible benefit plan for healthcare and dependent care expenses
• Medical, dental, vision, life, and disability benefits
• Pet insurance
• 401(k) plan with company match
• Employee Assistance Program
• Paid vacation, sick days, and holidays
• Team member discounts from top industry brands (travel, entertainment, retail)
• Special rates at the Lake Nona Performance Club
• Discounts at Tavistock Group Restaurants
• Team member meals, uniforms, and parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree