Event Services Manager

Four Seasons•Nashville, TN

3d•Onsite

About The Position

Four Seasons is seeking an Event Services Manager to support the Director of Events and Event Services. This role will oversee the day-to-day operations of coordinating requirements for various conference groups booked by the Group Sales Department. The Event Services Manager is responsible for enforcing sales agreement terms, guiding meeting planners through the planning process, and communicating client needs and expectations to all hotel departments. The goal is to ensure successful execution and client satisfaction. The ideal candidate will possess strong leadership, interpersonal, and analytical skills, with the ability to prioritize and adapt to changing operational needs. A solid work ethic, good business acumen, and a passion for service are essential.

Requirements

Bachelor’s degree in Hospitality, Event Management, or a related field preferred.
Minimum of three (3) years of experience in event management, preferably within a luxury hospitality environment.
Strong leadership, interpersonal, and client relationship-building skills.
Excellent organizational skills with strong attention to detail.
Proficiency in event management software and Microsoft Office Suite.
Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.
Reading, writing, and oral proficiency in the English language.

Responsibilities

Plan and finalize the requirements of confirmed group bookings, ensuring effective communication through Resumes, BEOs, Daily Reports, etc., while maximizing revenue potential through upselling.
Coordinate all guestroom reservations in conjunction with the Group Rooms Coordinator and manage group arrival and departures.
Make personal contact with all departments to ensure the success of the event.
Maintain an active trace/follow-up system.
Find solutions to challenges and glitches that arise during group events and keep the Director of Events informed of any problems or unusual matters for prompt corrective action.
Act as the liaison for all vendor/supplier related client needs (e.g., Audio Visual, Florists, Décor).
Attend and participate in meetings with hotel staff and clients, including Morning Operations Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Post-Convention Meetings, Planning Visits, and Menu Tastings.
Ensure accuracy of Banquet Checks and provide bill review upon completion of a program or event.
Assist with all guest inquiries within the Sales, Catering, and Conference Services department, including handling high telephone volume and walk-in site inspections as needed.