Event Services Coordinator

AccorHotel • Austin, TX

3h • Onsite

About The Position

Reporting to the Director of Event Sales & Services and Associate Director of Event Sales & Services, the Event Services Coordinator is responsible for managing the daily operations of the Event Services Team and providing comprehensive administrative support to Event Directors and Service Managers.

Requirements

• Advanced proficiency in interpersonal and written communication with demonstrated excellence in professional correspondence
• Proven capability to effectively manage multiple competing priorities and demanding workloads in a high-pressure environment
• Strict adherence to confidentiality protocols with demonstrated ability to handle sensitive and proprietary information with unwavering discretion and professionalism
• Advanced proficiency and hands-on expertise with hospitality management software systems, including Opera, Social Tables, and Microsoft Excel

Responsibilities

• Answer and manage incoming telephone communications in accordance with Fairmont Standards, ensuring professional and timely responses.
• Prepare and maintain accurate written correspondence, including contracts, proposals, reports, Banquet Event Orders (BEO), event schedules, printed menus, and formal communications.
• Administer information systems, including menu input, average check updates, BEO documentation, document template management, and inquiry assignment across multiple platforms.
• Generate and distribute daily, weekly, and monthly reports as required by the Event Services team.
• Coordinate site inspections, menu tastings, and internal communications with operational departments on behalf of management.
• Provide client support in the absence of an Event Services Manager, delivering professional and solution-focused service.
• Ensure event spaces and collateral materials maintain presentation standards consistent with luxury brand expectations.
• Facilitate effective communication between Banquets, Culinary, Rooms, and operational teams to ensure client needs and special requests are properly conveyed and executed.
• Provide administrative support and assume coordinator responsibilities across the Event Services Team as required.
• Other duties as assigned.

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401k
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed