Event Services Assistant/Coordinator

International Society of Arboriculture•Atlanta, GA

13d•Hybrid

About The Position

The Event Assistant/Coordinator reports to the Director of Marketing and plays a key role in creating engaging, high-quality ISA events and experiences. This fast-paced position supports the planning and execution of events such as the ISA Leadership Workshop, the ISA Annual International Conference and the ISA’s Tree Climbing Championship Series, including logistics, registration, vendor coordination, and onsite event support. The role ensures events run smoothly, efficiently, and deliver exceptional experience for attendees, partners, and stakeholders.

Requirements

Post-secondary degree in a related degree program from an accredited college or university preferred and/or at least two years of related experience. Will consider candidates with an equivalent combination of education and experience.
Fluent in English, both verbal and written.
Excellent written and oral communication skills.
Ability to write correspondence professionally.
Ability to effectively present information in one-on-one and small group situations to customers, association affiliations and other association employees.
Demonstrated ability to define problems, collect data, establish facts, develop conclusions, and recommend appropriate action plans.
Ability to complete projects accurately within deadlines.
Ability to solve practical problems and deal with various concrete variables.
Responsible for asking for more information or details when the task or project is unclear.
Able to work independently to complete projects with little to no day-to-day supervision.
Strong organizational and time management skills, demonstrated to handle multiple projects simultaneously.
Customer service orientation with strong interpersonal skills to exhibit a professional, friendly, and helpful demeanor and ability to work with various individuals from diverse backgrounds.
Ability to work in a team-based environment.
Must be able to remain in a stationary position 80% of the time.
Moves about inside the office to access file cabinets, office machinery, etc.
Regularly operates a computer and other office productivity machinery such as calculator, copy machine, and computer printer.
Frequently communicates with internal and external customers.
Lifting is occasionally required, up to 30lbs individually or 50lbs with assistance, when working with event and trade show materials.
Microsoft Windows 11 and Microsoft Office 365; proficient in Word, Excel Outlook, and SharePoint

Nice To Haves

Experience planning and executing outdoors or sporting events preferred.
Fluency in additional languages is a plus.
Experience with registrations systems/administration preferred.
Experience working with Adobe InDesign, Cvent, or other graphic design software suites is preferred.
Registration software experience is helpful.

Responsibilities

Researching appropriate venues and vendors
Coordinating vendor contracts
Maintaining communication with vendors
Ordering catering for events
Maintaining documentation for each event
Helping set up and tear down events
CEU tracking submission related to events
Travel to the ISA events, including the ISA Annual International Conference and the International Tree Climbing Championships to assist with onsite event management and registration
Assist in the coordination of other ISA (internal and external) related and/or contracted meetings held throughout the year
TCC Operations Committee liaison role as assigned
Manage Vendors and supplier relationships onsite
Managing expenses per budget
Helping develop event marketing materials
Provide superior levels of customer service to promote a positive customer experience for all attendees and partners associated with ISA activities
Process Improvement & Organizational Support
Understands ISA’s Mission and adheres to organization and staff core values
Adhere to and develop events-related processes that ensure consistent service to event partners, sponsors, and attendees
Play an active role in continuously improving ISA meetings and events
Monitor feedback to improve overall customer satisfaction
Document and recommend process improvements
Ensure Marketing Department Policies and procedures are up to date, as they relate to events
Collaborate with other ISA staff members and/or committees as appropriate