Event Security Officer- The Chicago Theatre

MSG Entertainment Holdings, LLC • Chicago, IL

3d • Onsite

About The Position

As an Event Security Officer at the Chicago Theatre, you will be responsible for promoting positive guest and client experiences throughout the event lifecycle, from ingress to egress. Your duties will include greeting guests, conducting bag searches, and screening guests with magnetometers. This role is crucial for ensuring the safety of all attendees, assisting in emergency or medical situations, and providing general information about the event or the venue. As a flexible member of our team, you may be required to work early mornings, day and evening shifts (including late nights), weekends, holidays, and consecutive events. Additionally, you might be assigned to areas with varying temperatures or weather conditions, such as monitoring the surroundings for threats or directing guests outside the building. Event Security Officers are expected to stand and move freely throughout the property during their shifts.

Requirements

• Strong verbal communication skills and demonstrated ability to work well under pressure.
• Ability to enforce departmental policies and procedures with fairness and consistency.
• Will utilize a bullhorn and radio to direct guests.
• Previous security experience required.
• Must be able to obtain PERC Card upon request.
• Obtain Fire Guard certificate upon request.

Nice To Haves

• Must be receptive to working outside in inclement weather and extreme temperatures.
• Able to walk and stand during the entire shift.
• Lifting, pushing, pulling up to 25 lbs.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Responsibilities

• Ensure protection of facilities, properties, employees, and guests of The Chicago Theatre.
• Promote positive guest/client experience. Uphold commitment of MSG “Circle of Service” standards and MSG’s Mission and Values.
• Maintain professional manner, presence, and appearance at all times while on premises.
• Arrive for scheduled shift on time and in proper MSG approved uniform.
• Prevent access to any areas of the facility by any unauthorized individuals.
• Conduct building tours, monitor CCTV and alarm systems and control building access.
• Responsible for checking bags and screening guests/employees to ensure overall safety.
• Serve as a security escort and respond to security assistance calls during performances and operating hours.
• Be prepared to take an active role in Emergency Operations procedures (evacuation plan) through on-going training and drills.
• Lock/unlock facility doors according to scheduled requirements.
• Prevent sales of all unauthorized merchandise and tickets in and around venue.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Benefits

• Upskilling employees’ talents and strengths
• Robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers.
• Growth and longevity for employees are top priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed