Event Security Guard

Andy Frain Services•Fresno, CA

About The Position

The Event Security Officer helps provide a safe, secure and welcoming environment for guests, employees, participants, vendors and client representatives at assigned events. The officer performs access control, crowd observation, patrol and incident response duties in accordance with post orders, site procedures, training and applicable law. Success in this role requires sound judgment, constant awareness, clear communication and professional customer service.

Requirements

Must be at least 18 years of age.
Must possess current California Bureau of Security and Investigative Services Security Guard Registration (Guard Card), or be able to obtain it before performing duties requiring registration, and maintain registration while assigned to covered work.
Must complete security officer training required by California law and company policy within applicable timeframes and maintain required records or certifications.
Must be legally authorized to work in the United States.
Must meet applicable company and client employment standards; any background investigation will comply with applicable law, including California fair-chance requirements.
Must have reliable communication and transportation sufficient to report to assigned events on time.
Strong customer-service orientation and ability to remain courteous and composed in crowded, stressful, unusual or confrontational situations.
Ability to understand and carry out written, oral and diagrammed instructions, including post orders and emergency procedures.
Clear verbal and written communication skills, including accurate incident reporting and professional radio communication.
Sound judgment, attention to detail and ability to recognize, assess and promptly report safety or security concerns.
Ability to work as part of a team, follow the chain of command, accept coaching and adapt to changes in assignments, procedures or event conditions.
Ability to maintain professionalism, confidentiality and appropriate boundaries while interacting with a diverse public.
Ability to learn to operate radios and other assigned security, screening or access-control equipment.
No prior security experience is required.
A valid driver's license and acceptable driving record are required only when driving is an essential duty of the assignment.

Nice To Haves

High school diploma or equivalent is preferred but not required.
Experience in customer service, hospitality, event operations, public safety or crowd management is helpful but not necessary.
CPR, AED and First Aid certification is preferred and may be required for specific assignments.

Responsibilities

Report on time in the required uniform and remain at the assigned post until properly relieved or released by supervision.
Review and follow post orders, event briefings, access lists, credential requirements, prohibited item rules, emergency procedures and chain of command.
Control movement into and through authorized areas and verify tickets, credentials or other authorization as assigned.
Perform fixed-post duties and patrol assigned event areas as directed.
Observe crowd conditions and individual behavior; identify hazards, suspicious activity, policy violations, disturbances or other concerns and notify the appropriate supervisor or public safety resource.
Provide courteous directions and assistance to guests while consistently and respectfully applying venue and event policies.
Use verbal communication, de-escalation and established procedures to address conflicts or noncompliance; request assistance when circumstances exceed assigned authority or training.
Respond to alarms, accidents, medical situations, evacuations and other incidents according to training and site emergency plans; summon and assist authorized personnel as directed.
Protect restricted areas and client property, preserve incident scenes when appropriate and avoid disturbing potential evidence except when necessary to protect life or safety.
Complete activity logs, incident reports, witness information and other required documentation accurately and on time.
Use assigned radios, screening devices, access-control systems, cameras and other equipment according to training and post orders.
Immediately report lost property, damaged equipment, unsafe conditions, suspected misconduct and use-of-force or significant guest interactions through the chain of command.
Maintain confidentiality of security procedures, personal information, investigations and client information.
Complete required training, comply with company, client and regulatory standards, and perform other related duties consistent with the position and assigned post orders.