Event Sales Manager

Topgolf•Orlando, FL

2d•Onsite

About The Position

Topgolf is seeking an Event Sales Manager to drive revenue growth by owning the full sales cycle across inbound leads and outbound business development. This role is focused on pipeline growth, account conversion, and delivering high-quality client experiences that keep guests coming back. As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

Requirements

5+ years of progressive sales experience, including leadership of direct reports
Proven success in high-volume events or hospitality sales environments
Strong proficiency in Salesforce or similar CRM; Excel and reporting tools
Must be 21 years of age or older as required by state or local law
Ability to remain stationary for extended periods of time, including working at a desk, computer workstation, or within the venue
Ability to regularly move throughout the venue to conduct site tours, support event setup walkthroughs, and engage with guests and operational teams
Ability to occasionally lift, carry, and/or move up to 25 pounds
Ability to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronically; including high-volume client outreach and internal team communications
Ability to hear and respond to verbal communication in a venue environment, including areas with moderate to high levels of background noise during events and peak service periods
Visual acuity sufficient to read documents, computer screens, CRM dashboards, BEOs, and written correspondence

Nice To Haves

Bachelor's degree in hospitality management, Business Administration, or a related field preferred; equivalent combination of education and relevant experience will be considered
Progressive, relevant experience within the hospitality industry preferred

Responsibilities

Execute the Full Sales Cycle: Manage a high-volume inbound pipeline while executing consistent outbound prospecting during daily Power Hours. Own every stage of the sale — from first inquiry through tour, proposal, and close. Deliver in-person selling experiences through venue tours and client touchpoints that convert opportunities. Grow accounts by identifying upsell opportunities and maximizing the value of each client relationship.
Deliver a Best-in-Class Guest Experience: Provide an exceptional client experience from the initial inquiry through post-event follow-up. Partner with Operations and the Culinary Team to ensure flawless event execution. Maintain detailed, accurate communication on Banquet Event Orders (BEOs) to prevent day-of issues. Represent the Topgolf brand with professionalism and hospitality in every interaction.
Stay Sharp on Business Performance: Review daily performance metrics, key numbers, and lead rotations to track progress and identify gaps. Maintain pipeline accuracy and data integrity to support strong forecasting. Identify opportunities for sales process improvement and share them with leadership. Drive awareness of the Topgolf brand in the community through networking and professional engagement.
Operate as a Team Player: Participate in daily huddles, weekly sales meetings, and 1:1s with sales leadership. Stay aligned on priorities, targets, and execution standards across the venue. Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring.